Taleeta Carter_Williams
Levittown,Pa
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
10
10
years of professional experience
Work History
Lead Driver
Enterprise Car Rental
06.2024 - Current
- Effectively managed time-sensitive deliveries, prioritizing tasks based on urgency and importance to client satisfaction.
- Updated logs and tracking documents accurately and according to schedule requirements.
- Maintained a clean driving record, adhering to all safety regulations and company policies.
- Collaborated with management to develop improved scheduling procedures that reduced downtime between assignments.
Customer Interaction Specialist
Cenlar FSB
08.2018 - 06.2024
- Enhanced customer satisfaction by addressing and resolving complex issues in a timely manner.
- Continuously sought opportunities for professional growth and development, participating in training sessions, workshops, and webinars to stay current on best practices within the field of customer engagement.
- Managed high-volume call center environments, maintaining professionalism under pressure and ensuring efficient issue resolution.
- Built strong relationships with clients, fostering long-term partnerships based on trust and reliability.
Residential Family Support Team Lead
LifeTies INc.
07.2017 - 08.2018
- Boosted team performance by setting clear expectations, providing ongoing feedback, and conducting regular evaluations.
- Responsible for the daily management of the residence in which children are placed for long term care.
- Responsible for hiring, discharge of positions, promotions, rewards and discipline of employees.
- Organized weekly trips for the residence and staff which helped build trust and respectful relationships for both staff and youth.
ICQA Associate/Learning Ambassador
Amazon Warehouse
08.2014 - 09.2017
- Communicated with management about potential inventory risks to fulfill orders on time.
- Monitored inventory accuracy and movement using manual or computerized inventory systems.
- Responded to departments to provide product or inventory procedural information.
- Demonstrated adaptability by quickly learning new systems and processes as needed for better performance in the ICQA role.
- Trained new hires on ICQA procedures and best practices, fostering a culture of continuous improvement within the team.
Skills
- Delivery planning
- Adaptable Decision-making
- Strong communication skills
- Professionalism and punctuality
- Team leadership qualities
- Efficient multitasking
Timeline
Lead Driver
Enterprise Car Rental
06.2024 - Current
Customer Interaction Specialist
Cenlar FSB
08.2018 - 06.2024
Residential Family Support Team Lead
LifeTies INc.
07.2017 - 08.2018
ICQA Associate/Learning Ambassador
Amazon Warehouse
08.2014 - 09.2017
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