Taliah Davis
Upper Darby
Summary
Professional with extensive experience in providing exceptional customer service and administrative support. Strong focus on collaboration and adapting to changing needs ensures effective team dynamics and smooth operations. Skilled in managing multi-line phone systems, scheduling, and maintaining welcoming environment. Reliable, organized, and poised to enhance front desk efficiency and client satisfaction.
Overview
2
2
years of professional experience
Work History
Front Desk Receptionist
Planet Fitness Gym
07.2024 - Current
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Resolved customer problems and complaints.
- Completed all tasks in compliance with company policies and procedures.
Sales Associate
TJX Companies
05.2023 - 07.2024
- Solved customer challenges by offering relevant products and services.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Helped customers locate products and checked store system for merchandise at other sites.
- Managed efficient cash register operations.
Education
No Degree -
Upper Darby High School
601 N Lansdowne Ave Drexel Hill, PA 1902606-2024
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Cash handling
- Team collaboration
- Front office management
- Guest relations
Timeline
Front Desk Receptionist
Planet Fitness Gym
07.2024 - Current
Sales Associate
TJX Companies
05.2023 - 07.2024
No Degree -
Upper Darby High School
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