Talitha Collier
Philadelphia
Summary
Customer-focused professional with experience in housekeeping and retail sales, known for delivering high-quality service in fast-paced environments. Skilled in detailed cleaning, sanitizing, and organizing to maintain safe, welcoming spaces. Strong communication and phone etiquette, with a proven ability to assist customers, meet their needs, and create positive, lasting experiences.
Overview
10
10
years of professional experience
Work History
Housekeeper
Marriot Hotel
Philadelphia
09.2022 - Current
- Maintained cleanliness of guest rooms and common areas throughout the hotel.
- Collaborated with team members to ensure timely room turnovers for guests.
- Utilized cleaning supplies and equipment following safety protocols and guidelines.
- Restocked amenities and supplies to enhance guest comfort in accommodations.
- Reported maintenance issues promptly to ensure optimal guest satisfaction.
- Ensured compliance with hotel standards for cleanliness and organization in all areas.
- Maintained and organized cleaning supplies stock.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
- Reported any maintenance issues or damage to supervisors immediately.
- Used appropriate personal protective equipment and supplies when handling hazardous waste or chemicals.
- Followed safety procedures when handling hazardous materials.
- Interacted pleasantly with clients and guests when performing daily duties.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Changed bed linens and towels, tidied up rooms.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
Sales Associate
Walmart
Philadelphia
11.2015 - 07.2020
- Assisted customers in locating products and answering inquiries.
- Maintained organized product displays and ensured stock availability.
- Operated cash registers and processed transactions efficiently.
- Provided exceptional customer service to enhance shopping experiences.
- Greeted customers and provided exceptional customer service.
- Handled customer complaints in a professional manner.
- Answered incoming telephone calls to provide store, products and services information.
- Maintained cleanliness of store environment including floors, windows, displays.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Used technology resources to assist customers in locating and selecting items.
- Answered incoming calls promptly and professionally to assist customers.
- Provided detailed information about products and services to callers.
- Resolved customer complaints efficiently, maintaining a positive demeanor.
- Answered calls in pleasant, calm voice and asked appropriate questions to direct callers to proper individuals.
- Answered incoming calls and directed them to the appropriate department or individual.
- Connected incoming calls quickly using multi-line telephone system to reduce hold times.
Education
Murrell Dobbins
Philadelphia, PASkills
- Cleaning protocols
- Team collaboration
- Communication skills
- Conflict resolution
- Organizational skills
- Customer service
- Deep cleaning techniques
- stock organization
- Telephone etiquette
Timeline
Housekeeper
Marriot Hotel
09.2022 - Current
Sales Associate
Walmart
11.2015 - 07.2020
Murrell Dobbins