Taliyah Smith
Chester
Summary
Dynamic and results-driven professional with extensive experience in team leadership and customer service at Playa Bowls. Proven track record in optimizing inventory management and enhancing operational efficiency. Skilled in employee scheduling and problem-solving, consistently achieving high customer satisfaction and improving team performance through effective training and development initiatives.
Overview
3
3
years of professional experience
Work History
Assistant Manager
Playa Bowls
Wayne
09.2025 - 03.2026
- Assisted in daily operations, ensuring smooth workflow and high-quality customer service.
- Trained new staff on operational procedures and company policies to enhance team performance.
- Managed inventory levels, conducting regular stock audits to maintain optimal supply chain efficiency.
- Collaborated with management to implement promotional strategies driving customer engagement and sales growth.
- Developed training materials to improve onboarding processes for new team members, increasing retention rates.
Manager
McDonald's
Upper Darby
01.2025 - 09.2025
- Oversaw daily operations to ensure efficient service and customer satisfaction.
- Managed inventory levels and conducted regular stock audits to minimize waste.
- Implemented staff training programs to enhance team performance and operational efficiency.
- Developed scheduling systems to optimize labor costs while maintaining service standards.
- Maintained professional, organized, and safe environment for employees and patrons.
Hourly Manager
Freddy's Frozen Custard & Steakburgers
Brookhaven
01.2023 - 08.2024
- Oversaw daily operations, ensuring efficient workflow and adherence to quality standards.
- Trained and mentored staff on customer service best practices and operational procedures.
- Implemented inventory management strategies, reducing waste and optimizing stock levels.
- Coordinated team scheduling to enhance coverage during peak hours, improving service efficiency.
- Accomplished multiple tasks within established timeframes.
Education
High School Diploma -
Chester High School
Chester, PASkills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Time management
- Problem-solving
- Workload management
- Team building
- Employee scheduling
Timeline
Assistant Manager
Playa Bowls
09.2025 - 03.2026
Manager
McDonald's
01.2025 - 09.2025
Hourly Manager
Freddy's Frozen Custard & Steakburgers
01.2023 - 08.2024
High School Diploma -
Chester High School