Tam Edmondson
Fairless Hills
Overview
20
20
years of professional experience
Work History
Service Advisor
Audi of Princeton
03.2017 - Current
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
Service Advisor
Peruzzi GMC Buick
06.2015 - 01.2017
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
- Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
Store Manager
Monro Auto Service
09.2005 - 02.2015
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
Education
Bachelor Of Applied Arts And Science - Business Administration
University of California, Berkeley
Berkeley, CASkills
- Customer service
- Computer skills
- Multitasking and organization
- Vehicle assessment
Timeline
Service Advisor
Audi of Princeton
03.2017 - Current
Service Advisor
Peruzzi GMC Buick
06.2015 - 01.2017
Store Manager
Monro Auto Service
09.2005 - 02.2015
Bachelor Of Applied Arts And Science - Business Administration
University of California, Berkeley