Tamar Webb

Responded to inbound calls from providers and members, clarifying benefit options. Guided members in accessing benefits online while issuing necessary referrals. Maintained timely documentation of accounts for efficient service delivery.

Answering inbound calls from members

Provided account balances

Cross sell products

Assist with transfers and loan payments

Process card and check orders as requested by members

Review account history for accuracy

Ensure proper security measures are for each member to prevent identity theft

Notate members account in timely fashion

• Processed customer transactions efficiently, ensuring accuracy and compliance with banking regulations.
• Managed cash drawer, balancing daily transactions to maintain financial integrity.
• Assisted customers with account inquiries and resolved issues promptly to enhance satisfaction.
• Trained new tellers on operational procedures and best practices for service excellence.