Tamara Drinks
Philadelphia
Summary
Accomplished SR. Processing Specialist with a proven track record at Mainline Health-Newtown Square, adept in compliance management and fostering collaborative relationships. Excelled in enhancing chart accuracy and streamlining patient scheduling, demonstrating problem-solving abilities and a commitment to excellence. Skilled in insurance terminology and team building, significantly improving operational efficiency.
Overview
19
19
years of professional experience
1
1
Certification
Work History
SR. Processing Specialist
Mainline Health-Newtown Square
Newtown Square
02.2023 - 02.2025
- Ensure chart accuracy for the patient's care, and potential errors.
- Scheduled patient for numerous radiological tests, such as MRIs, CT scans, ultrasounds, X-rays, and any needed labs.
- Process prior authorization for all upcoming appointments to maintain accuracy for insurance and billing.
- Handled modification and updating of policies.
- Examined automobile policies with third-party liability, accident benefits, and collision benefits.
- Called insurance companies to ascertain pertinent information regarding policies and payment benefits for patients.
- Transcribed data to worksheets and entered data into computer to prepare documents and adjust accounts.
Customer Support Associate
University of Penn Hospital
Philadelphia
06.2020 - 02.2023
- Investigated and troubleshot customer issues to determine the best course of action.
- Facilitate hands-on assistance with patients' inquiries.
- Conduct peer-to-peer and advocate for patients with quality care beyond insurance coverage.
- Assisted with onboarding training for newly hired, department-based employees.
- Help navigate new patients to the appropriate doctor for specific needs.
Customer Operations Representative
Philadelphia Parking Authority
Philadelphia
03.2006 - 05.2020
- Created detailed reports on customer interactions for management review.
- Processed sales transactions to prevent long customer wait times.
- Drafted reports summarizing audit results while highlighting any irregularities or inconsistencies found during the process.
- Issued tickets to vehicles parked illegally or beyond specified time limits.
Education
Bachelor of Science - Health Sciences
Southern New Hampshire University
Manchester, NH09-2028
Skills
- Compliance management
- Insurance terminology
- Team building
- Problem-solving abilities
- Collaborative relationships
Accomplishments
- Awarded achievement in leadership role and exceeded targets.
Certification
- Certification in Audiologic Function with CPT Codes.
- Outpatient Billing Reimbursement.
Timeline
SR. Processing Specialist
Mainline Health-Newtown Square
02.2023 - 02.2025
Customer Support Associate
University of Penn Hospital
06.2020 - 02.2023
Customer Operations Representative
Philadelphia Parking Authority
03.2006 - 05.2020
Bachelor of Science - Health Sciences
Southern New Hampshire University