Tamara Leamer
Williamsburg
Summary
Experienced with administrative tasks such as record-keeping, data entry, and document management. Utilizes strong organizational skills to ensure efficient workflow and accurate information management. Knowledge of effective communication and teamwork to support departmental objectives.
Overview
25
25
years of professional experience
Work History
Department Clerk II
County of Blair DRS
03.2024 - Current
- Assisted with clerical tasks, ensuring accurate data entry and file management.
- Supported department operations by organizing documents and maintaining inventory records.
- Maintained confidentiality of sensitive information, adhering to data protection standards.
- Prepared correspondence and reports, enhancing communication efficiency within the department.
Customer Service Manager
Mobile Phone Pros
11.2004 - 06.2020
- Managed customer inquiries and resolved issues efficiently to enhance satisfaction.
- Trained team members on best practices for handling complaints and feedback.
- Developed training materials for onboarding new staff, ensuring consistency in service.
- Conducted regular performance reviews to maintain high standards of customer care.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Followed through with client requests to resolve problems.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Customer Service Representative
Verizon Wireless
06.2000 - 08.2003
- Resolved customer inquiries through effective communication and problem-solving skills.
- Managed high-volume calls, ensuring timely responses and customer satisfaction.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Implemented process improvements that enhanced response times and service quality.
Education
High School Diploma -
Harmony High School
Westover, PA05-1985
Timeline
Department Clerk II
County of Blair DRS
03.2024 - Current
Customer Service Manager
Mobile Phone Pros
11.2004 - 06.2020
Customer Service Representative
Verizon Wireless
06.2000 - 08.2003
High School Diploma -
Harmony High School