Tamara Shockley
Waynesboro
Summary
Dynamic Outpatient Medical Records Coder with expertise in ICD-10 coding and a proven track record at Northwell Health. Adept at enhancing coding accuracy and compliance while fostering team collaboration through training initiatives. Committed to maintaining HIPAA standards and improving operational efficiency, resulting in streamlined workflows and elevated patient care.
Overview
44
44
years of professional experience
1
1
Certification
Work History
Outpatient Medical Records Coder
Northwell Health
06.2014 - Current
- Responsible for coding all Radiology locations 160 charts per day.
- Resourcefully used various coding books, procedure manuals, and on-line encoders.
- Reviewed patient charts to better understand health histories, diagnoses, and treatments.
- Correctly coded and billed medical claims for various hospital and nursing facilities.
- Facilitated knowledge sharing within the team by conducting regular code reviews, training sessions, and workshops on relevant topics.
- Delivered consistent results under pressure by prioritizing tasks effectively during periods of high workload or tight deadlines.
- Reviewed, analyzed, and managed coding of diagnostic and treatment procedures contained in outpatient medical records.
- Interacted with physicians and other healthcare staff to ask questions regarding patient services.
- Verified signatures and checked medical charts for accuracy and completion.
- Reviewed outpatient records and interpreted documentation to identify diagnoses and procedures.
- Maintained accuracy, completeness, and security for medical records and health information.
- Used classification manuals to gain additional knowledge of disease and diagnoses processes.
- Verified accuracy of patient information in medical records.
- Utilized electronic medical record systems to store, retrieve and process patient data.
- Researched and resolved medical record discrepancies.
Outpatient Medical Records Coder
Northern Westchester Hospital
06.2011 - 06.2014
- Analyzed medical records for accurate coding and compliance with federal regulations.
- Reviewed documentation to ensure completeness and supported billing processes.
- Collaborated with healthcare providers to clarify diagnoses and procedures for optimal coding accuracy.
- Utilized electronic health record systems to streamline coding workflows and improve efficiency.
- Collaborated with healthcare providers to ensure accurate documentation of patient diagnoses and treatments.
- Upheld strict confidentiality policies regarding sensitive patient information while adhering to HIPAA requirements.
- Strengthened communication between clinical staff and billing departments, resulting in a more efficient workflow.
- Maintained up-to-date knowledge of industry trends and changes in coding guidelines, providing ongoing education to colleagues as necessary.
- Participated in continuous learning opportunities, staying current on advances in medical science and evolving industry standards that impact outpatient coding practices.
- Established best practice protocols for outpatient medical coding operations, promoting consistency across multiple locations.
- Followed up with medical staff regarding missing information in patient records.
- Reviewed patient charts to better understand health histories, diagnoses, and treatments.
- Correctly coded and billed medical claims for various hospital and nursing facilities.
- Reviewed, analyzed, and managed coding of diagnostic and treatment procedures contained in outpatient medical records.
- Verified signatures and checked medical charts for accuracy and completion.
- Reviewed outpatient records and interpreted documentation to identify diagnoses and procedures.
- Maintained accuracy, completeness, and security for medical records and health information.
- Used classification manuals to gain additional knowledge of disease and diagnoses processes.
- Verified accuracy of patient information in medical records.
- Utilized electronic medical record systems to store, retrieve and process patient data.
- Researched and resolved medical record discrepancies.
- Interacted with physicians and other healthcare staff to ask questions regarding patient services.
Salon Licensed Cosmetologist/Manager/Salon
Creative Hairdressers
07.1981 - 09.2009
- Delivered exceptional hair cutting and styling services, enhancing client satisfaction and loyalty.
- Advised clients on hair care techniques and product selection to promote healthy hair maintenance.
- Mentored junior cosmetologists in advanced techniques and customer service best practices.
- Implemented new styling trends, improving salon service offerings and attracting a diverse clientele.
- Maintained cleanliness and organization of workstations to ensure compliance with health regulations.
- Collaborated with team members to streamline scheduling processes, reducing wait times for clients.
- Trained staff on the latest industry tools and systems, enhancing operational efficiency within the salon.
- Mentored junior stylists by sharing expertise in advanced cutting techniques and color theory applications.
- Increased salon revenue by upselling products and services during appointments.
- Collaborated with fellow cosmetologists to create innovative looks for special events and fashion shows.
- Implemented safe sanitation practices according to state regulations to maintain a healthy environment for staff and clients alike.
- Provided exceptional hair styling services, including cuts, color, extensions, and updos.
- Educated clients on proper hair care techniques and product usage for optimal results at home.
- Improved client retention rate by offering customized beauty solutions tailored to individual needs.
- Assisted in inventory management by ordering supplies and maintaining accurate records of stock levels.
- Streamlined workflow processes within the salon resulting in increased productivity among team members.
- Maintained a clean and organized work area, promoting a pleasant atmosphere for clients.
- Kept current with industry trends by attending workshops, trade shows, and continuing education courses.
- Managed appointment scheduling efficiently to ensure timely service for all clients.
- Completed thorough consultations with clients to determine their desired look and make appropriate recommendations.
- Established lasting relationships with clients through excellent communication and customer service skills.
- Contributed to the development of salon marketing materials and promotional campaigns to attract new clientele.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Processed payments, entering sales in register for prompt customer service.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
- Maintained client treatment records and designed long-term care programs for return customers.
- Grew sales with great work ethic, individualized beauty care plans and positive attitude.
- Researched latest trends in hair and makeup to stay updated on color, style, and technique.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Developed loyal following of clients by providing high-quality services.
- Maintained regular client list and successfully handled walk-in customers.
- Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
- Maintained high number of return customers through precise cutting, coloring and styling of clients' hair.
- Attended hair shows, classes and seminars to stay up-to-date on latest trends.
- Provided pre- and post-service consultations to accurately assess clients' needs.
- Increased revenue through effective customer service and inventory management.
- Oversaw daily salon operations, ensuring high-quality customer service and satisfaction.
- Developed and implemented staff training programs to enhance service delivery and team performance.
- Managed inventory levels, coordinating with suppliers for timely product availability and cost efficiency.
- Conducted regular performance evaluations, providing feedback to support employee growth and development.
- Streamlined appointment scheduling processes to improve client flow and reduce wait times.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Taught corporate classes on Proffessionalism, ethics, good morals and values.
Education
Clinical Data Coding Career Studies Certificate - Clinica Data Coding
Northern Virginia Community College
Manassas, VA08-2010
Skills
- Medical terminology
- HIPAA compliance
- Data entry
- Performance improvement
- Regulatory guidelines
- Training and mentoring
- Anatomy
- Medical coding and abstracting
- ICD-10 coding
- Epic systems
- Medical billing code accuracy
- EMR systems
- Certified coding associate (CCA)
Certification
- CCA - Certified Coding Associate
CCA Certification 02/19/2010
CCA Certification 02/19/2010
Timeline
Outpatient Medical Records Coder
Northwell Health
06.2014 - Current
Outpatient Medical Records Coder
Northern Westchester Hospital
06.2011 - 06.2014
Salon Licensed Cosmetologist/Manager/Salon
Creative Hairdressers
07.1981 - 09.2009
Clinical Data Coding Career Studies Certificate - Clinica Data Coding
Northern Virginia Community College