Tameeya Wallace
Pittsburgh
Summary
Highly motivated and detail-oriented professional seeking a customer service position. Eager to leverage excellent communication and problem-solving skills to deliver exceptional service and enhance customer satisfaction
Overview
4
4
years of professional experience
3
3
years of post-secondary education
Work History
Security Officer
Allied Universal Security Services
Pittsburgh
2024.10 - 2026.03
- Conducted routine patrols of facility and surrounding areas to ensure safety and security• Monitored surveillance systems and responded to alarms or suspicious activity• Enforced site policies, including access control and visitor verification• Assisted staff, patients, and visitors by providing directions and support• Responded to incidents and emergencies, maintaining a calm and professional demeanor• Completed detailed incident reports and daily activity logs• De-escalated conflicts and ensured a safe environment for all individuals on site
Customer Service Representative
U-Haul
Phoenix
2023.07 - 2025.12
- Provided exceptional remote customer service by efficiently managing a high volume of inbound calls and developing effective solutions to address customer needs
- Demonstrated empathy and understanding while addressing customer concerns, ensuring effective problem resolution.
- Navigated multiple software applications efficiently, demonstrating speed and accuracy in task execution.
- Utilized strong problem-solving skills to provide timely and efficient solutions to customer challenges.
- Maintained an in-depth understanding of products and services to deliver tailored solutions for diverse customer needs.
Volunteer Concession Stand Attendant
PNC Park
2022.01 - 2023.01
- Assisted with organizing events
- Worked closely with team members to ensure smooth execution of tasks
- Provided support in customer service, addressing inquiries and resolving issues
- Demonstrated strong communication skills by effectively interacting with event attendees
- Contributed to the success of the organization's mission and goals
Education
Pennsylvania Cyber Charter School
Midland, Pennsylvania 2019.08 - 2022.06
Skills
- Strong communication skills
- Proficient in telecommuting and remote work environments
- Aptitude for problem-solving
- Conflict resolution
- Exceptional listening skills
- Attention to detail
- Ability to work well in a team-oriented environment
- Proficient in using Microsoft Office Suite (Word, Excel, PowerPoint)
- Surveillance monitoring
- Incident reporting
- Conflict de-escalation
- Emergency response
- Safety compliance
- Effective communication
- Problem solving
- Team collaboration
- Screening wands
- Criminal records searches
- Crisis management
Timeline
Security Officer
Allied Universal Security Services
2024.10 - 2026.03
Customer Service Representative
U-Haul
2023.07 - 2025.12
Volunteer Concession Stand Attendant
PNC Park
2022.01 - 2023.01
Pennsylvania Cyber Charter School
2019.08 - 2022.06