Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tamika Bohenek

Upper Darby

Summary

Dynamic healthcare professional with extensive experience at Lankenau Hospital, excelling in patient coordination and front office operations. Proven ability to streamline scheduling processes and ensure HIPAA compliance, enhancing patient satisfaction. Skilled in insurance authorizations and adept at fostering effective communication within teams to optimize workflow and improve service delivery.

Overview

11
11
years of professional experience

Work History

Surgical Scheduler

Lankenau Hospital, Main Line Health System
04.2024 - Current
  • Assisted in scheduling surgical procedures, ensuring efficient use of operating room resources.
  • Communicated with patients to confirm appointments and provide pre-operative instructions.
  • Maintained accurate patient records within scheduling software for easy access by medical staff.
  • Collaborated with surgical teams to coordinate schedules and minimize delays in operations.
  • Adapted to changing schedules and priorities, demonstrating flexibility in fast-paced environment.
  • Coordinated with insurance companies to obtain pre-authorizations for scheduled surgeries, minimizing financial barriers for patients.

Patient Service Representative

Lankenau Hospital, Main Line Health System
10.2021 - 04.2024
  • Managed patient inquiries and appointment scheduling using electronic health record systems.
  • Provided exceptional customer service, addressing patient concerns and facilitating resolutions.
  • Coordinated communication between patients and healthcare providers to ensure clarity of information.
  • Assisted in maintaining accurate patient records and documentation for compliance purposes.
  • Educated patients on services, procedures, and policies to enhance their understanding of care options.
  • Collaborated with team members to improve workflow processes and enhance patient satisfaction levels.
  • Verified insurance eligibility and coverage for patients.
  • Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
  • Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.

Unit Secretary

Lankenau Hospital, Main Line Health System
09.2016 - 10.2021
  • Coordinated patient scheduling and appointments to optimize clinic workflow.
  • Managed medical records and maintained confidentiality in compliance with regulations.
  • Assisted healthcare professionals by providing timely administrative support during patient interactions.
  • Implemented efficient filing systems, improving document retrieval times for staff.
  • Communicated effectively with patients and families regarding care instructions and follow-up procedures.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care services.
  • Improved unit workflow by effectively prioritizing tasks and collaborating with team members to complete assignments in a timely manner.

Medical Assistant/Receptionist

Hanemann Hospital
02.2017 - 09.2019
  • Managed patient scheduling and appointment coordination to optimize clinic workflow.
  • Assisted providers with patient examinations, ensuring adherence to safety protocols and efficiency.
  • Maintained accurate electronic health records, enhancing data integrity and compliance.
  • Educated patients on procedures and services, fostering a supportive environment for inquiries.
  • Implemented office policies that improved patient intake processes and reduced wait times.
  • Trained new staff on administrative tasks and medical software systems, improving team performance.
  • Oversaw inventory management of medical supplies, ensuring availability for daily operations.

Phlebotomist

Quest Diagnostics
11.2017 - 11.2018
  • Collected blood specimens from patients using established protocols to ensure safety and accuracy.
  • Processed patient samples in compliance with regulatory standards, maintaining quality control measures.
  • Trained and mentored new staff on phlebotomy techniques and laboratory procedures for improved performance.
  • Streamlined specimen labeling and tracking processes to enhance workflow efficiency within the lab environment.

Administrative Assistant

Hanemann Hospital
11.2015 - 02.2017
  • Managed scheduling for medical staff, ensuring efficient use of resources and timely patient care.
  • Coordinated communication between departments, enhancing collaboration and workflow efficiency.
  • Streamlined patient intake processes, improving accuracy and reducing wait times for services.
  • Developed training materials for new administrative staff, fostering consistent understanding of protocols.

Medical Coordinator

Hahnemann Hospital
04.2014 - 10.2015
  • Coordinated patient care activities between departments to ensure seamless service delivery.
  • Developed and maintained accurate medical records to support clinical decision-making.
  • Managed scheduling of appointments and procedures to optimize physician time and resource allocation.
  • Streamlined communication processes among healthcare teams to enhance collaboration and efficiency.
  • Trained and mentored new staff on hospital protocols and electronic health record systems.
  • Enhanced patient care by efficiently coordinating medical services and streamlining communication between healthcare professionals.

Education

Certification - Medical Billing And Coding

DeVry University
06-2023

Certification - Medical Assistant/Phlebotomy

Kaplan Career Institute
Philadelphia
11-2013

Skills

  • Front office operations
  • HIPAA compliance
  • Patient coordination
  • Insurance authorizations

Timeline

Surgical Scheduler

Lankenau Hospital, Main Line Health System
04.2024 - Current

Patient Service Representative

Lankenau Hospital, Main Line Health System
10.2021 - 04.2024

Phlebotomist

Quest Diagnostics
11.2017 - 11.2018

Medical Assistant/Receptionist

Hanemann Hospital
02.2017 - 09.2019

Unit Secretary

Lankenau Hospital, Main Line Health System
09.2016 - 10.2021

Administrative Assistant

Hanemann Hospital
11.2015 - 02.2017

Medical Coordinator

Hahnemann Hospital
04.2014 - 10.2015

Certification - Medical Billing And Coding

DeVry University

Certification - Medical Assistant/Phlebotomy

Kaplan Career Institute

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Tamika Bohenek