Tamika L. Burton
Pittsburgh
Summary
Resourceful loss prevention officer and security management professional with several years of experience maintaining secure environments while providing effective security presence and visible deterrent to crime. Personable leader to monitor rule infractions, detect suspicious activities and minimize threats. Forward-thinking emergency response specialist. Remains calm during stressful situations.
Detail-oriented professional with a strong foundation in medical coding and billing, including proficiency in ICD-9, ICD-10, and CPT-4 coding. Demonstrates a commitment to resolving insurance issues and ensuring timely claim submissions, enhancing overall customer satisfaction.
Overview
20
20
years of professional experience
Work History
Loss Prevention Security Officer
Marriott Westin PGH
Pittsburgh
06.2023 - Current
- Conducted regular inspections of premises to identify potential security risks.
- Coordinated emergency response procedures during incidents and alarms.
- Trained new staff on security policies and operational procedures.
- Responded promptly to alarms and incidents, ensuring appropriate action was taken.
- Assisted in emergency evacuation procedures during drills and actual events.
- Collaborated with law enforcement on safety protocols and incident investigations.
- Maintained detailed logs of daily activities, incidents, and security breaches.
- Provided excellent customer service while interacting with guests and employees.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Welcomed visitors and vendors, ensuring a friendly atmosphere at facility entrance.
- Maintained accurate logs of all security related activities.
- Verified photo IDs and tickets to allow guests passage.
- Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies, and regulations.
- Monitored surveillance cameras and responded to suspicious activity.
- Identified potential safety hazards and promptly addressed them to maintain a safe environment.
- Monitored premises and recorded activity in daily officer reports.
- Responded to alarms and conducted investigations as required.
- Investigated any suspicious persons or vehicles on premises and contacted appropriate authorities if necessary.
- Assisted with crowd control during large events held at the facility.
- Provided escorts for visitors as needed throughout the facility.
- Prepared detailed reports regarding daily activities, unusual occurrences, maintenance issues.
- Observed patrons and customers to quickly address security situations.
- Operated communication systems between officers stationed throughout the facility.
- Inspected parking lot to verify parking permits and ticketed or towed unauthorized vehicles.
- Warned persons of rule infractions or violations and evicted violators from premises.
- Provided assistance to other departments as needed such as deliveries from vendors or contractors.
- Surveyed property to prevent and identify vandalism or disarmed alarm systems.
- Inspected fire extinguishers to ensure they were properly charged and operational.
- Wrote reports outlining thefts, unauthorized access violations, or other unusual occurrences to help support later criminal or civil actions.
- Coordinated with law enforcement and emergency responders during incidents and emergencies.
- Identified suspicious activity to determine appropriate response.
- Explained security protocols to employees and guests to promote readiness for emergency situations.
- Inspected security systems to maintain consistent operational availability and to detect evidence of tampering.
- Monitored CCTV systems to ensure safety and security of premises.
Security Officer
St. Moritz Security Services
Pittsburgh
06.2019 - 06.2023
- Monitored premises to ensure safety and security for staff and visitors.
- Conducted regular patrols to identify potential security risks and hazards.
- Responded promptly to alarms and incidents, ensuring appropriate action was taken.
- Assisted in emergency evacuation procedures during drills and actual events.
- Collaborated with law enforcement on safety protocols and incident investigations.
- Maintained detailed logs of daily activities, incidents, and security breaches.
- Provided excellent customer service while interacting with guests and employees.
- Trained new security personnel on procedures and emergency response protocols.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
- Maintained accurate logs of all security related activities.
- Secured personnel and premises by inspecting buildings and patrolling property.
- Guarded restricted areas to prevent unauthorized entry.
- Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
- Verified photo IDs and tickets to allow guests passage.
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Confirmed visitor identification prior to granting entry into the building.
- Monitored surveillance cameras and responded to suspicious activity.
- Checked for safety hazards and took corrective action when necessary.
- Completed incident reports to record security or loss prevention incidents.
- Responded to alarms and conducted investigations as required.
- Investigated any suspicious persons or vehicles on premises and contacted appropriate authorities if necessary.
- Prepared detailed reports regarding daily activities, unusual occurrences, maintenance issues.
- Enforced access control measures in accordance with established procedures.
- Participated in training sessions to stay up-to-date on current security trends and best practices.
- Adhered to post orders while maintaining a visible presence around the property.
- Surveyed property to prevent and identify vandalism or disarmed alarm systems.
- Explained security protocols to employees and guests to promote readiness for emergency situations.
- Monitored CCTV systems to ensure safety and security of premises.
Billing Clerk
Alma Illery
Pittsburgh
05.2018 - 06.2019
- - Resolve insurance problems and patient issues that may have resulted from incorrect or incomplete information
- - Transmit or submit claims to insurance payers for reimbursement
- Processed invoices and billing statements for timely client payments.
CUSTOMER CARE REPRESENTATIVE
CVS CAREMARK
Pittsburgh
09.2013 - 05.2018
- Provide participants with the right information to make better decisions about their health and health care, promote positive team work, professionally handle high volume of complex in bound calls, ensure questions and issues are thoroughly and efficiently answered by gathering information and bringing outstanding issues to closure on the initial contact with the participants
BILLING AND REIMBURSEMENT REPRESENTATIVE COORDINATOR, A/R SPECIALTY
CVS CAREMARK
PITTSBURGH
09.2015 - 05.2018
- Billing and Reimbursement Representative I handle medical billing and insurance follow up. The Billing and Reimbursement Representative will ensure timely and accurate account payment for outstanding balances while demonstrating excellent customer service to patients, healthcare professionals and insurance carriers.
- Key Responsibilities
- - Third party billing and follow-up associated with the dispensing of prescription medication via telephone, Internet, and in writing
- - Transmit or submit claims (paper or electronic) to insurance payers for reimbursement
- - Resolve insurance problems and patient issues that may have resulted from incorrect or incomplete information, therapy changes and pharmacy or shipping errors
- - Maintain supporting chronological notes that detail action taken to resolve outstanding account balances
- - Maintain patient demographic information and data collection systems, including all billing/collection reports, queues, or diversions while remaining in accordance with payer and company policy guidelines
- - Contact patients and Physicians offices as needed in order to expedite claims processing
CUSTOMER CARE REPRESENTATIVE
CVS CAREMARK
Pittsburgh
09.2013 - 09.2015
- Provide participants with the right information to make better decisions about their health and health care, promote positive team work, professionally handle high volume of complex in bound calls, ensure questions and issues are thoroughly and efficiently answered by gathering information and bringing outstanding issues to closure on the initial contact with the participants
SECURITY OFFICER
ST. MORITIZ SECURITY
Pittsburgh
02.2012 - 09.2013
- Monitor cameras, elevators, fire panel and lobby; unlock doors; screen mail; keep office paper work up to date, documented building activities in a log, answered phones
AUNTIE ANN'S PRETZELS
BETHEL PARK
10.2010 - 12.2010
- Prepared and made pretzels; processed orders; maintained cleanliness of all areas of store; cashier
SECURITY OFFICER
VALOR SECURITY
Bethel Park
02.2010 - 11.2010
- Patrolled mall; monitored for shoplifters, people needing assistance, lost children, and spills; patrolled parking lot in security vehicle; documented building activities in a log; secured bank deposits personnel; monitored lost and found
SECURITY OFFICER
ALLIED BARTON SECURITY
Pittsburgh
05.2009 - 01.2010
- Signed in guests and employees without proper identification; monitored cameras, elevators, and fire panel; distributed keys to the cleaning crew; worked the G20 summit; made visitors identification cards; patrolled floors I'm the building and garage; monitored building activities in a log
SECURITY OFFICER
CAULEY DETECTIVE AGENCY
Pittsburgh
04.2006 - 05.2009
- PATROLLED FLOORS AND GARAGE OF BUILDING; ANSWERED PHONES; LOCKED AND UNLOCKED DOORS; DOCUMENTED BUILDING ACTIVITIES IN A LOG; MONITORED CAMERAS, LOBBY, AND DOCK, DISTRIBUTED KEYS TO CLEANING CREW
Education
Diploma - Medical Claims Processor
Bidwell Training Center, INC
Pittsburgh, PA01-2013
Massage Therapy
Community College of Allegheny County
Pittsburgh, PA05-2004
High School Diploma -
WESTINGHOUSE HIGH SCHOOL
Pittsburgh, PA06-2001
Skills
- ICD-9, 10, CPT-4 Coding
- CMS 1500, UB 04forms
- Electronic/Manual Medical Insurance Billing
- NaviNet
- Electronic Health Record
- PA Promise
- Medical Terminology
- Anatomy and Physiology
- Keyboarding
- Numeric Keypad
- Microsoft Word
- Microsoft Excel
- UPMC POWRR Certified
- Surveillance monitoring
- Security training
- Incident investigation
- Customer service
- Report writing
- Law enforcement collaboration
- Crowd control
- Attention to detail
- Problem solving
- Team collaboration
- Loss prevention
- Emergency response
- Detail orientation
- Threat assessment
- Fire safety
- Incident reporting
- Safety hazard monitoring
- First aid administration
- CCTV monitoring
- First aid training
- Time management abilities
- Reliability
- Policy enforcement
Timeline
Loss Prevention Security Officer
Marriott Westin PGH
06.2023 - Current
Security Officer
St. Moritz Security Services
06.2019 - 06.2023
Billing Clerk
Alma Illery
05.2018 - 06.2019
BILLING AND REIMBURSEMENT REPRESENTATIVE COORDINATOR, A/R SPECIALTY
CVS CAREMARK
09.2015 - 05.2018
CUSTOMER CARE REPRESENTATIVE
CVS CAREMARK
09.2013 - 05.2018
CUSTOMER CARE REPRESENTATIVE
CVS CAREMARK
09.2013 - 09.2015
SECURITY OFFICER
ST. MORITIZ SECURITY
02.2012 - 09.2013
AUNTIE ANN'S PRETZELS
10.2010 - 12.2010
SECURITY OFFICER
VALOR SECURITY
02.2010 - 11.2010
SECURITY OFFICER
ALLIED BARTON SECURITY
05.2009 - 01.2010
SECURITY OFFICER
CAULEY DETECTIVE AGENCY
04.2006 - 05.2009
Diploma - Medical Claims Processor
Bidwell Training Center, INC
Massage Therapy
Community College of Allegheny County
High School Diploma -
WESTINGHOUSE HIGH SCHOOL