Tamika Nelson
Philadelphia
Summary
Front desk assistant skilled in optimizing patient experiences and streamlining office operations. Proficient in managing scheduling, insurance verification, and EHR systems to enhance operational efficiency. Demonstrated ability to maintain a calm demeanor in challenging situations while ensuring timely responses to patient inquiries.
Overview
1
1
Certification
10
10
years of professional experience
Work History
Front Desk Assistant
Quality Community Health Care Center
Philadelphia
03.2022 - Current
- Manage high call volume by prioritizing tasks and multitasking effectively, ensuring timely responses to inquiries.
- Scheduled patient appointments and confirmed them using electronic health record systems to enhance patient flow.
- Handled sensitive situations involving distressed patients calmly while demonstrating empathy and professionalism.
- Facilitated the completion of medical forms to ensure patient compliance. complete necessary medical forms and documentation.
- Verify insurance coverage for patients, minimizing billing errors and reducing financial stress on the practice.
- Coordinated referrals to specialists, improving access to care for patients and supporting provider collaboration.
Patient Care Technician
Prospect Crozer Chester Medical Center
Philadelphia
01.2018 - 03.2022
- Facilitated smooth admission, discharge, and transfer processes for patients, ensuring continuity of care.
- Executed essential patient care procedures, including room upkeep, vital sign monitoring, and fundamental care actions, contributing to patient comfort and safety.
- Documented patient care findings and data accurately. Alerted healthcare staff to changes in patient condition without delay.
- Performed medical assistant tasks including DOT drug screens, breath alcohol tests, audiograms, vision tests, phlebotomy, and wound care, while accurately maintaining medical records.
Homecare Scheduler
Chestnut Hill Hospital
08.2016 - 01.2018
- Supported patients through service requests and physician referrals, ensuring continuity of care.
- Executed tasks to enhance operational efficiency, contributing to overall service delivery.
- Create and maintain schedules for home healthcare aides (staff).
- Maintained and updated client and staff information in a database on a regular basis.
Education
Phlebotomy Tech Certification - Phlebotomy Tech
The Cultural Institute of Health And Education
Philadelphia, PA06-2025
High School Diploma -
Murrell Dobbins High School
Philadelphia, PA06-2011
Skills
- EHR management
- Insurance verification
- Patient demographics
- HIPAA compliance
- Office Administration
- Time management
- Conflict resolution
- Patient interaction
Certification
- AMCA PTC, 11/2024
- HIPAA Certified
- Bloodborne Pathogens Certification
- CPR, AED, BLS/First Aid Certification
Timeline
Front Desk Assistant
Quality Community Health Care Center
03.2022 - Current
Patient Care Technician
Prospect Crozer Chester Medical Center
01.2018 - 03.2022
Homecare Scheduler
Chestnut Hill Hospital
08.2016 - 01.2018
Phlebotomy Tech Certification - Phlebotomy Tech
The Cultural Institute of Health And Education
High School Diploma -
Murrell Dobbins High School