Summary
Overview
Work History
Education
Skills
Timeline
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Tammi Edwards

Philadelphia

Summary

Dynamic professional with extensive experience at Comcast Cable Company, Commerce Bank and The Atrium Executive Suites, excelling in operations improvement and team collaboration. Proven track record in optimizing dispatch processes, administrative support and enhancing customer service. Skilled in database maintenance and effective communication, consistently exceeding service standards while training new staff to uphold organizational excellence.

Overview

24
24
years of professional experience

Work History

Dispatcher

Comcast Cable Company
08.2007 - 11.2024
  • Directed dispatching, routing, and tracking of up to 50 service technicians/vehicles.
  • Maintained updated and detailed records of calls in physical and electronic database.
  • Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Analyzed customer feedback and provided solutions to improve customer service.
  • Generated reports to trach appointments and maintain proper records and documentation.
  • Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.

Front Desk Receptionist

Atrium Executive Suites & Conference Center
05.2003 - 08.2006
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Operated multi-line telephone system to answer and direct high volume of calls.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Monitored and screened visitors to verify accessibility to inter-office personnel.
  • Completed data entry and filing to keep records updated for easy retrieval.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Maintained confidentiality of sensitive data to protect customer and business information.
  • Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Routed incoming mail and messages to relevant personnel without delay.

Electronic Banking Specialist

Commerce Bank
12.2000 - 10.2002
  • Opened new accounts and made changes to existing accounts.
  • Executed wire transfers, stop payments and account transfers.
  • Maintained friendly and professional customer interactions.
  • Helped customers complete loan applications
  • Executed wire transfers
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Met customer call guidelines for service levels, handle time and productivity.

Education

GED -

Overbrook High School
Pine Hill, NJ

Skills

  • Improving operations
  • Schedule coordination
  • Route navigation
  • Team collaboration
  • Database maintenance
  • Customer relationship management
  • Record keeping
  • Verbal and written communication
  • Routing orders
  • Prioritizing calls
  • Reception oversight
  • Scheduling
  • Mail handling
  • Meeting planning
  • Customer service

Timeline

Dispatcher

Comcast Cable Company
08.2007 - 11.2024

Front Desk Receptionist

Atrium Executive Suites & Conference Center
05.2003 - 08.2006

Electronic Banking Specialist

Commerce Bank
12.2000 - 10.2002

GED -

Overbrook High School

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Tammi Edwards