Tammy Alfano
New Castle,PA
Summary
Well-qualified administrative team member bringing demonstrated knowledge and abilities in office management. Efficient in organizing paperwork, resolving discrepancies, and time management.
Overview
24
24
years of professional experience
Work History
Loan Administrative Assistant/CSR/Bank Teller
Greenville Savings Bank
11.2002 - Current
- Assist manager with any branch banking needs of the staff or customer concerns.
- Conduct everyday banking transactions such as deposits, withdraws, check cashing, cash advances, stop payments, savings bonds, loan payments, loan payoffs, account reconciliation, and research in a timely and accurate manner.
- Created a manual in which I used to train all new hires, which is still being implemented.
- Responsible for running and balancing a drawer on a daily basis with minimal errors
- Responsible for maintaining the teller schedule
- Ordered money for and maintained main vault with no errors
- Transact outgoing wires
- Open new accounts within state regulations
- Aid Co workers in overages and shortages with a high rate of recovery
- Responsible for making quick and accurate decisions for myself as well as co workers
- Filed loan documents as well as UCC's held for collateral with the state.
- Assembled proper documents to have loans satisfied at the proper authority.
- Created spread sheets for reports.
- Checked daily reports for errors
- Checked loan documents for errors
- Opened and audited safety deposit boxes
- Communicated with customers daily to request information and complete paperwork.
- Assembled important paperwork and disclosures for borrower.
- Monitored key dates to obtain information by deadlines.
- Supported loan processing by compiling applicant documentation such as credit reports, employment verifications, and financial history paperwork.
- Answered inquiries and provided superior customer service to clients.
- Use Microsoft office for creating letters and labels as needed.
- Use Excel to manage loan files as well as imputing information used for monthly reports.
- Assisted in resolving customer complaints, following procedures to find mutually beneficial solutions.
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
- Maintained accurate records of customer transactions in line with bank procedures.
Pampered Chef Consultant
Pampered Chef
07.2001 - 04.2002
- Looked for opportunities to sell Pampered Chef products.
- Maintained sales receipts and orders for my clients.
- Delivered merchandise to customers
- Prepared meals from scratch using authentic, popular recipes to generate repeat business.
Customer Service Manager
Walmart
10.2000 - 04.2002
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Ran front service desk
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Education
Associate - Accounting and Business Administration
Erie Business Center
New Castle, PA05.1993
Skills
- Office Administration
- Microsoft Office
- Excel
- Multi-tasking
- Confidentiality
- Report preparation
- File management
- Log maintenance
- Business correspondence writing
- Document verification
- File processing
- Schedule management
- Cash handling
- Loan file review
- Work well with others
- Dependable
Timeline
Loan Administrative Assistant/CSR/Bank Teller
Greenville Savings Bank
11.2002 - Current
Pampered Chef Consultant
Pampered Chef
07.2001 - 04.2002
Customer Service Manager
Walmart
10.2000 - 04.2002
Associate - Accounting and Business Administration
Erie Business Center
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