Tammy Mullins
Lake Ariel
Summary
Dynamic banking professional with extensive experience at The Dime Bank, excelling in branch operations and cash handling. Proven track record in enhancing customer satisfaction through personalized solutions and effective team coaching. Skilled in electronic funds transfer and committed to fostering a collaborative work environment that drives performance and compliance.
Experienced with financial service operations and client relations. Utilizes effective communication and organizational skills to manage banking transactions and client inquiries. Knowledge of regulatory compliance and banking protocols ensures reliable and accurate service delivery.
Overview
17
17
years of professional experience
Work History
Universal Banker II
The Dime Bank
12.2021 - Current
- Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
- Cashed checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions using computers, calculators or adding machines.
- Supported branch operations, ensuring compliance with all federal and state regulations as well as bank policies.
- Improved customer satisfaction by providing personalized banking solutions and addressing client needs promptly.
- Trained and mentored junior banking staff to maximize performance, efficiency, and compliance.
- Contributed to a high-performing team culture by actively participating in training sessions, staff meetings, and ongoing professional development opportunities.
- Maintained friendly and professional customer interactions.
Universal Banker
Peoples United Bank/ M&T
06.2018 - 10.2021
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Identified customer financial needs through in-person efforts, cold calls, referrals, and marketing while providing strong product knowledge and quality service.
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
- Facilitated smooth transactions by adeptly handling cash deposits, withdrawals, check processing, and loan payments.
- Provided exceptional service through accurate and efficient management of teller line duties while maintaining strict confidentiality standards.
- Strengthened customer relationships with proactive communication and timely resolution of queries or concerns.
- Collaborated with team members to achieve branch performance metrics, fostering a positive work environment.
Customer Service Training Manager
Bed Bath & Beyond
06.2008 - 09.2012
- Improved customer service quality by implementing comprehensive training programs for new and existing employees.
- Fostered a positive team atmosphere by regularly recognizing outstanding individual performance and celebrating group accomplishments.
- Spearheaded cross-functional initiatives aimed at improving internal processes related to customer service management.
- Reduced employee turnover rate by creating a supportive and engaging work environment.
- Enhanced team performance by conducting regular evaluations and providing constructive feedback.
- Communicated all learning and performance objectives, schedules, and training assessments to upper management.
- Trained staff during demonstrations, meetings, conferences, and workshops.
- Conducted orientation sessions and organized on-the-job training for new hires.
- Aligned training goals with overall company objectives, developing a cohesive strategy for customer service excellence.
Education
High Point High School
Wantage, NJ06-1992
Skills
- Branch operations
- Cash handling proficiency
- Electronic funds transfer
- Customer needs assessment
- Team coaching and training
- Employee training assistance
Accomplishments
- Awarded the Who's Who in American Students Award, 3 years in a row while in High School.
Timeline
Universal Banker II
The Dime Bank
12.2021 - Current
Universal Banker
Peoples United Bank/ M&T
06.2018 - 10.2021
Customer Service Training Manager
Bed Bath & Beyond
06.2008 - 09.2012
High Point High School
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