Summary
Overview
Work History
Education
Skills
Timeline
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Tammy Duncan

Chambersburg

Summary

Dynamic and detail-oriented professional with extensive experience as a Judicial Administrative Assistant at Franklin County Courthouse. Proven ability in scheduling and calendar management, enhancing communication, and maintaining confidentiality. A dedicated team player skilled in Microsoft Word and Excel and adept at prioritizing tasks to ensure efficient operations, including meeting crucial deadlines.

Overview

37
37
years of professional experience

Work History

Judicial Administrative Assistant

Franklin County Courthouse
01.1998 - Current
  • Answers telephone and responds to routine inquiries; directs legal questions to proper individual.
  • Performs day-to-day operations of the judicial schedule; providing court crier and judge with daily calendar and items needed for hearings/meetings throughout the day; updating the judge with events throughout the day.
  • Schedules hearings, trials, proceedings, meetings, and functions as needed.
  • Notifies necessary individuals regarding schedule changes to the judge's calendar.
  • Maintains multiple calendars for the judge.
  • Prepares court orders, memorandums, forms, reports and letters as necessary; check accuracy of orders.
  • Files and conforms executed court orders in the appropriate filing office.
  • Becomes familiar with files of all cases and other matters assigned to the judge and be aware of any action required.
  • Interacts with attorneys, court staff, law enforcement agencies, and filing offices regarding procedural/scheduling questions.
  • Prepares and requests files for hearings by assembling legal records and other needed information, etc..
  • Responds to, composes and forwards emails.
  • Greets and directs individuals entering Judge's chambers.
  • Operates computer, typewriter, copier and other office equipment daily.
  • Collects, opens and scans daily mail.
  • Attends meeting or training sessions as necessary.
  • Assists other clerical staff as needed.
  • Assists in training new law clerks.
  • Requisitions office supplies as necessary.

Legal Assistant

Maxwell Law Offices
01.1996 - 01.1998
  • Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
  • Handled office scheduling and made notes for deadlines, motions, and other important dates.
  • Improved communication between attorneys and clients by scheduling meetings, providing status updates, and relaying critical information promptly.
  • Increased client satisfaction by efficiently managing case files and promptly addressing inquiries.

Customer Service Supervisor

McGraw Hill Book Publishing
09.1988 - 01.1995
  • Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
  • Collaborated with other departments to address recurring customer concerns, improving overall service quality.
  • Coached employees through day-to-day work and complex problems.
  • Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.

Education

High School Diploma -

Smithsburg High School
Smithsburg, MD
06-1988

Skills

  • Customer service
  • Data entry
  • Computer skills
  • Office administration
  • Time management
  • File organization
  • Microsoft outlook
  • Microsoft Excel
  • Computer proficiency
  • Scheduling
  • Documentation and recordkeeping
  • Professional communication
  • Scheduling and calendar management
  • Dedicated team player
  • Deadline oriented
  • Meticulous attention to detail
  • Prioritization
  • Meeting planning

Timeline

Judicial Administrative Assistant

Franklin County Courthouse
01.1998 - Current

Legal Assistant

Maxwell Law Offices
01.1996 - 01.1998

Customer Service Supervisor

McGraw Hill Book Publishing
09.1988 - 01.1995

High School Diploma -

Smithsburg High School

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