Tammy Howie
Chester
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
21
21
years of professional experience
Work History
Central Scheduler
Prospect Medical Holdings/Med-Metrix
Upland
02.2017 - Current
- Performed data entry of patient demographics into the practice management system.
- Verified insurance coverage, collected co-pays, and documented payments for services rendered.
- Ensured accuracy of patient information by verifying demographic details before each visit.
- Answered phone calls in a professional manner while providing excellent customer service.
- Assisted with scheduling referrals and prior authorizations.
- Assisted patients with canceling and rescheduling appointments.
- Scheduled patient appointments efficiently, ensuring optimal utilization of medical staff time.
Physical Therapy Registrar
CKHS/Prospect Medical Holdings
Springfield
06.2015 - 02.2017
Drug and Alcohol Intake Secretary
CKHS/Community Hospital
Chester
12.2012 - 06.2015
Patient Access Registrar
CKHS/Crozer Chester Medical Center
Upland
12.2004 - 12.2012
- Ensured all patient registration forms were completed accurately and efficiently.
- Developed positive relationships with physicians, nurses, administrators, and other staff members.
- Verified insurance eligibility and collected co-payments or deposits as required.
- Greeted patients and visitors in a professional manner, providing assistance as needed.
- Answered incoming calls from patients or providers in regards to registration questions or issues.
- Performed data entry of demographic, financial, insurance, and clinical information into the system.
- Verified demographics and insurance information to register patients in computer system.
- Utilized multiple systems such as EMR and EHR software programs for entering data related to patient demographics.
- Processed patient responsibility estimate determined by insurance at pre-registration.
- Maintained confidentiality of patient information in accordance with HIPAA regulations.
- Ensured completion of discharge paperwork prior to discharge from hospital and facility.
- Prepared daily reports which included tracking of registrations, cancellations, no-shows.
Education
Medical Billing
BETA Training Services
Swarthmore, PA10-1995
Skills
- Availity
- One Source
- Navinet
- PEAR
- EMR
- PowerChart
- Novitas
- Cerner
References
References available upon request.
Timeline
Central Scheduler
Prospect Medical Holdings/Med-Metrix
02.2017 - Current
Physical Therapy Registrar
CKHS/Prospect Medical Holdings
06.2015 - 02.2017
Drug and Alcohol Intake Secretary
CKHS/Community Hospital
12.2012 - 06.2015
Patient Access Registrar
CKHS/Crozer Chester Medical Center
12.2004 - 12.2012
Medical Billing
BETA Training Services
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