Tammy J. Manning
Laureldale,PA
Summary
Self-starter take initiative to ensure that the job gets done properly and efficiently. Dependable, determined, willing to take on new challenges and responsibilities. People oriented Capable of effectively obtaining vital signs, phlebotomy, urinalysis, vision and hearing screening, performing EKGs and giving vaccines. Knowledge of dementia and Alzheimer’s
Overview
18
18
years of professional experience
Work History
Jewelry Sales Associate
Kay Jewelers
12.2021 - Current
- Jewelry consultant
- Achieved monthly sales targets through proactive customer engagement and effective product demonstrations.
- Managed inventory efficiently, ensuring all pieces were accounted for and securely stored, reducing loss.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Used in-store system to locate inventory and place special orders for customers.
- Help design custom jewelry
- Developed comprehensive knowledge of gemstones and metals, becoming go-to resource for both customers and colleagues.
- Opening new charge accounts
- Maintain appearance and cleanliness of the store
- Performed cash, card, and check transactions to complete customer purchases.
Home Health Aide
Knightngale Home Care LLC.
10.2013 - Current
- Assisting clients with dementia.
- Documented daily activities and changes in patients' conditions for effective care coordination.
- Carted daily information on clients such as mobility, eating percentage, and any other unusual changes.
- Assisted clients with mobility, providing support during transfers and ambulation to promote safety.
- Coordinated transportation to medical appointments and ensured clients arrived safely.
- Engaged clients in light physical activities to promote mobility and overall well-being.
- Assisted clients with personal care tasks such as bathing, dressing, and grooming.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
Medical Assistant
Patient First
08.2022 - 04.2024
- Assisted physicians with examinations and procedures, ensuring a smooth workflow.
- Monitored and recorded patient vital signs and health metrics during visits.
- Coordinated with laboratory and imaging services to facilitate timely patient care.
- Responded to patient inquiries and concerns with empathy and professionalism.
- Ensured compliance with health regulations and standards in all operations.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
- Prepared lab specimens for diagnostic evaluation.
- Completed EKGs and other tests based on patient presentation in office.
- Collected and documented patient medical information such as blood pressure and weight.
- Assisted in minor surgical procedures, ensuring sterile environment and patient comfort.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Tracked collected specimens by initialing, dating, and noting times of collection.
Team Leader
Redco at Pathways
06.2018 - 05.2020
- Supervised over 30 employees and over 70 consumers
- Schedule maintenance on company vehicles
- Document/schedule daily outings
- Assign staff to company vehicles for daily outings
- Organize staff to volunteer meals on wheels
- Assure safety of staff and consumers
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Problem solving
- Developed team members' skills through targeted coaching sessions, resulting in improved individual performance.
- Encouraged staff and consumers to achieve goals
- Monitored and evaluated team performance metrics, adjusting strategies to meet targets.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
- Developed risk management plans, minimizing potential project disruptions and ensuring timely delivery.
- Collected, arranged, and input information into database system.
- Conducted regular reviews of operations and identified areas for improvement.
Medical Billing Consultation
Arcadia Recovery
01.2014 - 03.2015
- Assisted patients in financial assistance and payment plans.
- Review medical services and billing with patients.
- Conducted thorough reviews of patient accounts, identifying discrepancies and resolving billing issues.
- Maintained accurate and organized billing records, ensuring compliance with regulatory standards.
- Reviewed medical services and billing with patients, ensuring transparency and understanding.
- Performed data entry and maintenance of patient billing information, ensuring accuracy and completeness.
Medical Assistant
Concentra Urgent Care
11.2012 - 09.2013
- Obtained vital signs, chief complaints, medical history and pain level while assessing patients for Dr. Appointments.
- Performed urinalysis, vision screening, hearing screening and vaccines for patient physicals.
- Patient admission and check out.
- Transferred patient information from paper charts into electronic records.
- Assisted with sutures.
- Collected pertinent data and calculations to aid physician in interpreting results.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Collected and documented patient medical information such as blood pressure and weight.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Assisted in minor surgical procedures, ensuring sterile environment and patient comfort.
- Collaborated with interdisciplinary healthcare teams to provide coordinated care.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
Customer Service Coordinator
H&R Block
12.2007 - 04.2012
- Answered multiple telephone lines
- Checked clients in and out
- Called clients for reminders of appointments
- Entered data into the computer
- Filled charts
- Prepared checks
- Handled all cash and credit transactions.
- Explained charges, fees, terms of sales, and service agreements to over [ customers daily.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Assisted with onboarding new clients and securing paperwork completion.
- Maintained visitor log for entering and leaving facility for security purposes.
- Compiled information from files and research to satisfy information requests.
Education
Certificate - Medical Office Assistant
Reading Area Community College
Reading, PA12.2012
Skills
- Product knowledge expertise
- Strong communication skills
- Exceptional customer service
- Store maintenance
- Cash handling proficiency
- Attention to detail
- Creative thinking
- Strong communication and interpersonal skills
- Merchandise receiving and handling
- Reliable and responsible
Timeline
Medical Assistant
Patient First
08.2022 - 04.2024
Jewelry Sales Associate
Kay Jewelers
12.2021 - Current
Team Leader
Redco at Pathways
06.2018 - 05.2020
Medical Billing Consultation
Arcadia Recovery
01.2014 - 03.2015
Home Health Aide
Knightngale Home Care LLC.
10.2013 - Current
Medical Assistant
Concentra Urgent Care
11.2012 - 09.2013
Customer Service Coordinator
H&R Block
12.2007 - 04.2012
Certificate - Medical Office Assistant
Reading Area Community College