Tammy Tran
Philadelphia
Summary
Detail-oriented team player with strong organizational skills. Upbeat hostess excels in assisting customers and helping other staff. Pleasant and experienced managing seating, reservations and events. Skilled at creating welcoming atmosphere when attending to guests.
Overview
5
5
years of professional experience
Work History
Cashier/Front Desk Agent
Yi Pin Restaurant
01.2021 - 06.2021
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Prevented loss by vigilantly monitoring potential theft or fraud situations instore.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Host
TAP Esports Center
11.2019 - 01.2021
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Ensured smooth operations during shift changes by communicating relevant information between incoming and outgoing staff members.
- Used cash registers and credit card machines to cash out customers.
- Completed daily side work and opening and closing duties without fail.
Manager
All That Nail Salon
06.2016 - 09.2019
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Implemented innovative marketing campaigns that boosted brand awareness and generated significant sales leads.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Maintained professional, organized, and safe environment for employees and patrons.
- Maximized performance by monitoring daily activities and mentoring team members.
Education
High School Diploma -
Philadelphia High School For Girls
Philadelphia06.2019
Associate of Arts - Business General
Community College of Philadelphia
Philadelphia, PA12.2023
Skills
- Detail Oriented
- Adaptable to Change
- Organizational Skills
- Problem Solving Abilities
- Team Collaboration
- Customer Service
- Seating Arrangements
- Cash Handling
- Active Listening
- Staff Training
Timeline
Cashier/Front Desk Agent
Yi Pin Restaurant
01.2021 - 06.2021
Host
TAP Esports Center
11.2019 - 01.2021
Manager
All That Nail Salon
06.2016 - 09.2019
High School Diploma -
Philadelphia High School For Girls
Associate of Arts - Business General
Community College of Philadelphia
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