Summary
Overview
Work History
Education
Skills
Timeline
Awards
Impression Makers Award
Generic

Tamra Nickerson

Sharon Hill

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

26
26
years of professional experience

Work History

Document Processor

Randstad (Citigroup)
04.2025 - 08.2025
  • Participated in regular team meetings to discuss ongoing projects and address any challenges or areas for improvement.
  • Accurately processed a high volume of documents within strict deadlines, ensuring timely delivery to clients.
  • Followed detailed directions from management to complete daily paperwork and computer data entry.
  • Streamlined office operations by effectively monitoring and addressing client correspondence and data communications.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Carefully reviewed all documents and reports for completeness and accuracy.

Airport Baggage Service Agent

Philadelphia International Airport
07.2016 - 04.2024
  • Streamline baggage delivery processes by analyzing claims and coordinating replacement or delivery services
  • Design administrative reports to categorize delay and damage incidents, enhancing procedural efficiency
  • Manage online database entries for misplaced items and associate them with current claims, ensuring accurate record-keeping
  • Assist passengers with baggage claims, addressing inquiries and coordinating with ramp agents to ensure proper baggage handling

Document Imaging Specialist

Iron Mountain
09.2014 - 07.2016
  • Sorted, prepped, and scanned physical records to produce high-quality digital images
  • Completed internal documentation and tracking tasks by adhering to established production procedures
  • Indexed critical data into various software applications to improve data retrieval and management
  • Generated Document Control Sheets to ensure comprehensive record-keeping and operational consistency
  • Maintained a clean and organized work environment in accordance with Imaging Center guidelines

Credentialing Coordinator

Keystone Mercy Health Plan
05.2012 - 04.2013
  • Reviewed and processed physician applications for insurance plan enrollment, ensuring accuracy and compliance with credentialing guidelines; conducted thorough primary source verifications including background checks and board certifications
  • Improved credentialing efficiency, reducing turnaround times by maintaining meticulous records of all credentialing, contracting, and licensing documents, and proactively tracking expiration dates to prevent late filings

Data Entry Operator II

Bank of America
05.1999 - 01.2010
  • Transcribed customer account information using interactive banking software, maintaining data security and accuracy
  • Processed customer transactions efficiently, ensuring timely payment posting and identifying systematic issues to prevent delays
  • Enhanced data-entry productivity by maintaining detailed logs, ensuring swift and accurate numerical input using a 10-key pad
  • Organized documentation, including filing records and preparing reports, while upholding quality standards to support team performance goals

Education

Healthcare Unit Clerk Certification -

Delaware County Community College

Skills

  • Detail-oriented data management
  • Continuous process evaluation
  • Customer Relations
  • Document review
  • Workflow management
  • Efficient document digitization
  • Information management
  • Confidentiality
  • Collaborative teamwork
  • Customer engagement
  • Time management

Timeline

Document Processor

Randstad (Citigroup)
04.2025 - 08.2025

Airport Baggage Service Agent

Philadelphia International Airport
07.2016 - 04.2024

Document Imaging Specialist

Iron Mountain
09.2014 - 07.2016

Credentialing Coordinator

Keystone Mercy Health Plan
05.2012 - 04.2013

Data Entry Operator II

Bank of America
05.1999 - 01.2010

Healthcare Unit Clerk Certification -

Delaware County Community College

Awards

Impression Makers Award, Philadelphia International Airport Employee Recognition Program

Impression Makers Award

I received this award from PHL Airport's Employee Recognition Program for going over and above in my customer service role.

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Tamra Nickerson