Tamyra Myers

• Maintained human resources information system and kept employee file up to date and accurate.
• Conducted new employee onboarding and provided ongoing orientation training.
• Support HR functions with emphasis on record keeping, data entry, and general HR tasks.
• Completed background and reference checks to facilitate hiring and onboarding of employees.
• Successful recruitment, and HR training including prescreening prospective candidates, employment verification, and background screening, including, broad screen and county criminal records, SSN track, and education through company vendor.
• worked to resolve problems with the candidate's experience by collaborating with the operations, payroll, and human resources departments.
• Utilize Indeed and Company job forum to post and scan through qualifying candidates for open positions.
• Coordinate and organize and conduct interviews.
• Process applicable paperwork for new hires and notifies payroll.
• Handles information of a confidential nature without fail and maintains continual internal and external communications while promoting positive employee and public relations.
• Request service desk tickets for new hires, employee change, and terminated employees.
• Maintain organize and file production training records through Microsoft Teams.
• Promote and play a vital role in corporate commitment to Equal Opportunity, Diversity, and inclusion. Develop and improve diversity representation by providing a rich pool of diverse talent for all openings within the organization.
• Assist with HR special projects and company events.
• Order and assist with organizing company on-site festivities and luncheons for meetings and holiday celebrations.

• Represent the organization’s brand by interacting with high-profile customers with respect, empathy, and diplomacy.

• Respond to complex multi-channel inquiries regarding policies, procedures, training requirements, registration, and exams.

• Meet customer needs through the efficient resolution of inquiries.

• Ensure customer is current and accurate within the customer relationship management (CRM) system and other customer tracking tools.

• Ensure appropriate and timely follow-up with customers when additional information is requested by them.

• Maintain relevant knowledge by participating in educational workshops and self-led learning.

• Assist with special projects.

• Handled escalated customer complaints professionally, de-escalating situations while finding mutually beneficial resolutions.
• Enhanced customer satisfaction levels with proactive communication and timely resolution of issues.
• Build positive working relationships with customers by providing great product knowledge and educating them on the value and benefits of Frontline Education's solutions.
• Manage contract renewals & growth for SaaS EdTech software consisting of contract values up to $100,000.
• Working with clients to manage their budget & recommend best practices based on their product’s capabilities and business process workflows while ensuring revenue growth.
• Identifying process improvement opportunities independently and in a team atmosphere.
• Extract, analyze, and assess client business needs and workflows to make consultative recommendations on contract solutions/products.
• Perform customer negotiations and reach a fair conclusion from business and customer perspectives.
• Apply sales methodologies and problem-solving strategies to best position solutions and services while providing long-term, individualized solutions to customers and renewing all contracts with integrity.
• Track contracts that are soon to expire and contact customers for renewals.
• Analyze customer feedback and develop new techniques to ensure customer retention..
• Deliver superior support to clients regarding contract renewal of software solutions.

• Maintain positive relations with existing network providers regarding their claims processing and payment status.

• Perform appropriate actions to resolve provider concerns regarding claim processing and timely payment.

• Document activity on patient accounts,

• Work with provider staff to encourage utilization, as well as support any inquiries from Claim Status.

• Work with VP of Provider Relations to coordinate a corrective resolution plan for key provider groups with large outstanding AR.

• Support monthly conference calls with the VP of Provider Relations and/or Supervisor and Provider group as needed.

• Established and managed a professional relationship with key client (Loomis) personnel.

• Coordinates the involvement of company personnel, including support, service, and management resources, to meet account performance objectives and customers' expectations.

• Manages communication between clients and applicants with requests or questions.

• Manages problem resolution and provides feedback to clients.

• Works closely with company management and the operation team to ensure a positive customer experience.

• Manage credentialing for prospective and present employees of (Loomis Armed Services) North-Eastern region.

• Conducts background checks, including employment, address & social trace, county, and international criminal records, and education verification for Loomis.

• Manages the credentialing and background screening database, including monitoring critical data for extensive background screening for external clients.

• Welcomed each customer into the store in a warm and genuinely sincere manner.

• Studied to achieve exceptional product knowledge to support Coach's customer service values.

• Consistently surpassed sales goal by 20 percent or more.

• Received numerous District best sales and service awards.

• Ensured standards were followed, including floor sets, cleanliness, marketing, signage, and promotions.

• Provided administrative support to a staff of 30 and ensured internal and external customer satisfaction and quality service.

• Organized and prepared meeting logistics,including conference rooms, catering needs,and meeting invitations.

• Served as the central point of contact and managed incoming communications screening, answering, and redirection.

• Processed FDA marketing sample distribution and tracked, filed, and delivered to project leaders.