Tan Ngo
Coraopolis
Summary
Dependable Production Assistant with successful track record handling multiple responsibilities. Hardworking professional eager to pitch in and help, including escorting actors to trailers, building sets and photographing locations.
Overview
9
9
years of professional experience
Work History
Food Server
Hong BBQ and Hot Pot
10.2024 - Current
- Cultivated warm relationships with regular customers.
- Elevated customer satisfaction through followup and enthusiastic customer service.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Practiced good time management to deliver customers' prepared orders quickly and accurately.
- Pitched in with cleaning and closing tasks to keep restaurants running smoothly.
- Maintained cleanliness of working areas to create pleasant and inviting atmospheres for guests.
- Communicated with kitchen staff clearly and accurately to deliver meals within desired timeframes.
- Restocked supplies during downtime to continue meeting customer demand for products and services.
- Addressed customer complaints quickly and professionally to avoid negative reviews and loss of business.
- Processed orders and sent to kitchen employees for preparation.
- Answered customers' questions, recommended items, and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Inspected dishes and utensils for cleanliness.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Increased sales significantly by upselling higher-end products to customers.
- Checked guests' identification before serving alcoholic beverages.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Vegetable Farmer
Hometown
09.2020 - 08.2021
- Selected and purchased supplies and equipment such as seed, farm machinery, and livestock.
- Visited fields regularly to inspect and estimate maturity dates of crops and damage due to weather.
- Maintained and repaired various farming equipment.
- Monitored livestock health and administered medication and vaccinations at established intervals.
Film Production Assistant
Leadership Academy Mentoring Program)
05.2016 - 07.2016
- Created shot lists, booked talent and locations and prepared sets for shooting to provide comprehensive production support.
- Stayed alert, active, and ready to respond to any request at any time using variety of available resources.
- Completed wide range of tasks in diverse filming areas to support operations.
- Supported current production needs by moving items between equipment, conveyors, and staging areas.
- Communicated with other crew members via walkie talkies to coordinated production activities.
- Collaborated with production team to facilitate smooth operations, avoiding disruptions and delays
- Operated camera, lighting and grip equipment to use during production process.
- Oversaw calendar to assist in coordinating daily production schedule, managing shifts and adequate coverage.
- Utilized [Software] to manipulate, splice, and sync video footage.
- Established and maintained relationships with content providers.
- Trained and mentored junior editors on team.
- Compressed, converted and uploaded video files for distribution and broadcast.
- Utilized various editing software programs to assemble, edit and process digital video.
- Met with production teams to discuss and evaluate project needs.
- Reviewed and approved other editors' work to maintain quality of final product.
- Edited feature-length films and television shows to meet desired quality and style.
- Argued and defended creative decisions with directors and producers.
- Collaborated with directors to create and maintain consistent visual style across all projects.
- Assisted with operating equipment to capture footage in studio and on location.
- Monitored footage throughout editing process to maintain quality control.
- Revised footage according to producers' and directors' requests.
- Generated creative ideas to improve look and feel of projects.
Education
Associate of Arts - Visual Arts
Community College of Allegheny County
Pittsburgh, PA06-2027
Skills
- Social media promotion
- Video editing
- Budget tracking
- Scheduling coordination
- Equipment handling
- Show planning support
- Clear communication
- Handling complaints
- Guest relations
- Social perceptiveness
- Point of sale systems
- Food presentation
Languages
English
Full Professional
Vietnamese
Native or Bilingual
Timeline
Food Server
Hong BBQ and Hot Pot
10.2024 - Current
Vegetable Farmer
Hometown
09.2020 - 08.2021
Film Production Assistant
Leadership Academy Mentoring Program)
05.2016 - 07.2016
Associate of Arts - Visual Arts
Community College of Allegheny County
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