Taneesha Jackson
McKeesport
Summary
Dynamic professional with extensive experience at UPMC East and the Commonwealth of Pennsylvania, excelling in claims processing and customer service. Proven ability to enhance operational efficiency through effective communication and meticulous attention to detail, resulting in improved claimant satisfaction and streamlined scheduling processes. Strong problem-solving skills and a commitment to regulatory compliance.
Overview
12
12
years of professional experience
Work History
Unemployment Insurance Claims Taker
Commonwealth Of Pennsylvania - Department Of Transportation
03.2023 - Current
- Processed unemployment insurance claims efficiently, ensuring compliance with state regulations.
- Assisted claimants in understanding benefits and eligibility requirements, enhancing customer service experience.
- Reviewed documentation for accuracy and completeness, facilitating timely claim approvals.
- Maintained detailed records of interactions and claims status within electronic systems.
Surgery Scheduler
UPMC East
02.2022 - 03.2023
- Coordinated patient scheduling for surgical procedures, ensuring optimal use of operating room resources.
- Managed communication between patients and medical staff to streamline appointment processes.
- Utilized electronic scheduling systems to maintain accurate records of appointments and cancellations.
- Assisted in verifying patient insurance information to facilitate pre-authorization for surgeries.
Customer Service Representative
UPMC East
07.2014 - 02.2022
- Resolved customer inquiries efficiently, ensuring high satisfaction levels through effective communication and problem-solving skills.
- Assisted in training new staff on customer service protocols and system navigation to enhance team performance.
- Managed scheduling of patient appointments using electronic health record systems to optimize workflow efficiency.
- Collaborated with healthcare teams to facilitate seamless information exchange and improve patient care experiences.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
High School Diploma -
McKeesport Area High School
McKeesport, PASkills
- Claims processing
- Trade policy
- Regulation compliance
- Confidentiality
- Teamwork
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Effective communication skills
- Multitasking
- Problem-solving abilities
- Flexibility
- Documentation and paperwork
Timeline
Unemployment Insurance Claims Taker
Commonwealth Of Pennsylvania - Department Of Transportation
03.2023 - Current
Surgery Scheduler
UPMC East
02.2022 - 03.2023
Customer Service Representative
UPMC East
07.2014 - 02.2022
High School Diploma -
McKeesport Area High School