Taneisha S. Johnson
Philadelphia,PA
Summary
Resourceful Account Manager with excellent client oversight, issue resolution and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes.
Overview
19
19
years of professional experience
Work History
Focused - Account Manager
Munich Re Insurance
05.2021 - Current
- Responsible for retention of commercial accounts by partnering closely with Producers and other personnel on all aspects of client services, and renewals while adhering to standard procedures
- Acts as a liaison between clients and insurance carriers to resolve escalated, complex service issues that require policy interpretation and experience based judgement to resolve and trouble shoot claims and billing issues.
- Process service related requests that comply with company standards such as: Certificates, endorsements, cancellations, auto verification/MVR's, coverage quotes, binders and policies, ordering loss runs, premium audits, securing premium finance arrangements, etc
- Facilitate and attend all policyholders meetings to continuously build customer relationships Resolve issues and inquiries by working cross functionally with Product Development & Sales Serve as a subject matter expert providing guidance to policyholders and assisting teammates when expertise is needed
- Provide support via phone, slack, Microsoft Teams, email and/or conference calls
- UAT for new Programs such as ISOPT, SOV Utility tool, Underwriting Platforms (FAB), FS-RI, XRM, Risk Browser, Guidewire, SharePoint, NetRate
- Track and solve support tickets through Zendesk where clients can send questions, concerns and request Train new hires on process’s and implementations also assisted with setting obtainable metrics and serve as continual support
- Exceptional knowledge of but not limited to General Liability, Commercial Property, Auto Physical Damage and Auto Liability, Workers Compensation, Construction, EPL, Law Enforcement Liability, Windstorms, Flooding and Earthquakes
Senior Account Manager
Old Republic Insurance
11.2018 - 05.2021
- Act as primary customer advocate and management focal point within Underwriting for all assigned customers and handle customer escalations
- Develops and maintains effective relationships to coordinate delivery of data center solutions and services to clients & partners
- Partners with sales and marketing to drive upsells and renewals for assigned customers
- Provide timely feedback to companies regarding service failures or customer concerns; participate in major incident process
- Ensure attainment of client service levels and service deliverables based on contractual commitments
- Experience with metrics-driven objectives and achieving those objectives Assists finance with customer related billing issues
- Delivers internal and customer business reporting Run training sessions for both admins and end-users to ensure maximum value Implemented new products, processes and procedures after analyzing data provided from customers leading to better close rates and customer sustainability
Operations Training Supervisor
Munich Re - Hartford Steam Boiler
11.2015 - 11.2018
- Collaborated with President and Vice President on developing a Training Department played a role in hiring Trainers for the department, writing the opening requisition, screened the applicants, interviewed selected applicants and selecting the best qualified Created separate department metrics for each department; Customer Solutions, Policy Development
- Underwriting Assistance & Quotes and Binders To track, compare and assess performance and processes
Senior Underwriting Assistant & Trainer of Underwriting
Munich Re - Hartford Steam Boiler
02.2005 - 11.2015
- Assistants Priced lines of Business and Sub-Lines such as: Workers Comp, Auto Liability, General Liability, Property
- Damage, Builders Risk, Third Party Injuries, Equipment Coverage and Excavations Created and sent out Instant Quotes that were generated from the online platform Trained & Quality reviewed the pricing of Underwriting Assistants
Education
High School Diploma -
North Penn HS
Lansdale, PA06.1999
Some College (No Degree) -
Montgomery County Community College
Blue Bell, PASkills
- Excellent with
- Microsoft Office, Google Doc, Excel, Outlook, Access, Adobe, SharePoint, Visio
- Proficient in Operational/Team Development Strategies
- Employee Training
- Project Implementation
- Continuous learning
- Problem Solving & Critical Thinking
- Vast Technical Knowledge
- Familiar with Salesforce, CRM, Workflow Management Systems & SaaS Environments
Timeline
Focused - Account Manager
Munich Re Insurance
05.2021 - Current
Senior Account Manager
Old Republic Insurance
11.2018 - 05.2021
Operations Training Supervisor
Munich Re - Hartford Steam Boiler
11.2015 - 11.2018
Senior Underwriting Assistant & Trainer of Underwriting
Munich Re - Hartford Steam Boiler
02.2005 - 11.2015
High School Diploma -
North Penn HS
Some College (No Degree) -
Montgomery County Community College
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