Tanesha Wiggins
Philadelphia
Summary
Professional healthcare associate with strong background in patient care, clinical procedures, and healthcare administration. Skilled in team collaboration, adapting to changing needs, and consistently achieving outcomes. Reliable, empathetic, and focused on delivering high-quality care and support to patients. Proficient in medical software, patient communication, and maintaining accurate records.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Certified Specialty Pharmacy Technician
University Of Pennsylvania
Philadelphia
07.2016 - Current
- Monitored high-risk patients closely for potential complications related to complex drug regimens or chronic conditions requiring specialized treatment plans.
- Utilized electronic health record systems for efficient patient information management and tracking.
- Collaborated with healthcare providers to optimize patient medication therapy management.
Front-End Pharmacy Technician
Cigna Tele-Drug Pharmacy
Horsham, PA
02.2014 - 07.2016
- Reviewed and verified customer information and insurance provider information.
- Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
Certified Pharmacy Technician
11th Street Health Center
Phialdelphia, PA
08.2010 - 01.2014
- Troubleshot mechanical issues with Pyxis machines and other equipment.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
Senior Technician/Auditor/Call Center
Keystone Mercy Health Plan
Philadelphia, PA
04.2005 - 08.2010
- Provided support to pharmacists and providers regarding questions about the pharmacy network and claims submissions, including assistance with DUR claims messaging, formulary and prior authorizations.
- Provided assistance to other call center technicians with special override codes and irate customers.
- Processed prior authorization requests efficiently, ensuring compliance with regulatory requirements.
Pharmacy Technician
Rite Aid Pharmacy
Philadelphia, PA
09.2000 - 06.2010
- Effectively resolved insurance rejections and other billing issues.
- Stocked, labeled, and inventoried medication to keep accurate records.
Education
High School Diploma -
Frankford High School
Philadelphia06-1995
Certificate of Technical Studies - Medical Assistant
Thompson Institute
Philadelphia06-1997
Skills
- Critical Thinking
- Planning and Coordination
- Organization and Time Management
- Motivated self-starter
- Problem-solving skills
- HIPAA Regulations
- Patient education and advocacy
- Effective communication
Certification
- Pharmacy Technician Certificate
Timeline
Certified Specialty Pharmacy Technician
University Of Pennsylvania
07.2016 - Current
Front-End Pharmacy Technician
Cigna Tele-Drug Pharmacy
02.2014 - 07.2016
Certified Pharmacy Technician
11th Street Health Center
08.2010 - 01.2014
Senior Technician/Auditor/Call Center
Keystone Mercy Health Plan
04.2005 - 08.2010
Pharmacy Technician
Rite Aid Pharmacy
09.2000 - 06.2010
High School Diploma -
Frankford High School
Certificate of Technical Studies - Medical Assistant
Thompson Institute