Tanezia Starr
Pittsburgh
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
CNA
Suncrest Hospice
Pittsburgh, PA
10.2024 - Current
- Delivered direct care to patients, assisting with bathing, feeding, and grooming tasks.
- Completed daily documentation and charts regarding patient care and input reports into practice databases.
- Followed HIPAA regulations to maintain confidentiality of sensitive medical and personal information.
- Observed changes in patient status and response and immediately communicated concerns to nursing staff.
- Developed trusting relationships and provided emotional support to patients and families.
- Monitored pain and provided comfort measures, reporting abnormalities to nursing staff.
Patient Advocate
Debiase and Levine Associates
Pittsburgh, PA
08.2023 - 03.2024
- Facilitated communication between patients and healthcare providers to ensure positive outcomes.
- Ensured compliance with HIPAA regulations when handling sensitive information related to patient records.
- Analyzed clinical data from multiple sources to identify potential areas of improvement within the healthcare system.
- Conducted follow-up interviews with clients after they have received treatment or been discharged from a hospital setting.
- Conducted research into available resources such as financial assistance programs or alternative treatments.
Patient Support Specialist
ConnectiveRx
Pittsburgh, PA
08.2021 - 07.2022
- Adhered to all HIPAA regulations when handling sensitive patient information.
- Developed strong relationships with patients while providing emotional support during difficult times.
- Interpreted patient needs, provided information on services, and answered questions regarding health care issues.
- Assist patients with signing up for copayment assistance program for needed medication.
Benefit Verification Specialist
ConnectiveRx
Pittsburgh, PA
08.2021 - 07.2022
- Developed efficient processes for verifying insurance coverage more quickly without compromising accuracy levels.
- Reviewed and verified employee benefits for accuracy and compliance with government regulations.
- Collaborated with external providers such as health plans, pharmacies. to obtain required information for verification purposes.
- Conducted research to verify insurance coverage eligibility, authorization and other related issues.
- Maintained up-to-date knowledge of current healthcare industry trends, practices, laws, regulations and standards of care.
Provider Relations Advocate
UPMC Health Plan Insurance Services Division
Pittsburgh, PA
06.2019 - 10.2020
- Facilitated communication between providers and payers when discrepancies arose during claim processing activities.
- Performed data entry into various systems to update provider records and process payments.
- Investigated billing disputes between providers and payers while maintaining positive working relationships with both parties.
- Managed day-to-day inquiries from providers via phone or email ensuring prompt response time frames were met.
- Maintained knowledge of federal, state, local laws and regulations related to healthcare industry standards.
Education
High School Diploma -
Woodland Hills Senior High School
PittsburghSkills
- Medical Terminology
- HIPAA compliance
- Time management
- Customer service
- Active listening
- Data entry
- Problem-solving
- Critical thinking
- Computer proficiency
- Insurance verification
- Patient confidentiality
- Call center experience
Certification
CNA
Timeline
CNA
Suncrest Hospice
10.2024 - Current
Patient Advocate
Debiase and Levine Associates
08.2023 - 03.2024
Patient Support Specialist
ConnectiveRx
08.2021 - 07.2022
Benefit Verification Specialist
ConnectiveRx
08.2021 - 07.2022
Provider Relations Advocate
UPMC Health Plan Insurance Services Division
06.2019 - 10.2020
High School Diploma -
Woodland Hills Senior High School