Tanika Shaw
Philadelphia
Summary
Welcoming Front Desk Associate with 5 years of experience in hospitality and exceptional costumer service. Extensive knowledge of customer relations and commitment to individualized care. Successful at multitasking and bookkeeping.
Strong background in customer relations and administrative support. Seamlessly provides check-in and check-out processes and assists guests in friendly, courteous manner. Committed to leaving great, lasting impression.
Overview
4
4
years of professional experience
Work History
Home Health Aide Provider
Senior Helpers
05.2021 - Current
- Provided assistance to clients by handling household cleaning duties, managing schedules, and transporting to and from medical appointments.
- Completed household management tasks for clients within private home settings.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
- Assisted disabled clients to support independence and well-being.
Front Desk Associate
Atria Senior Living
11.2019 - Current
- Maintained cleanliness and organization of front desk area.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Took reservations /transportation over phone, in person, and via computer for guests and provided confirmation information.
- Performed basic daily bookkeeping tasks.
- Answered guest questions and referred to local points of interest.
- Collected room deposits, fees, and payments.
Behavioral Tech Asscoiate
Magee Rehabilitation Hospital
09.2020 - 04.2023
- Encouraged clients to develop work skills and participate in social, recreational and therapeutic activities to enhance interpersonal skills or develop social relationships.
- Built and maintained positive staff relationships to promote teamwork and better serve clients.
- Observed clients by listening to concerns and recording observations, reporting mental health issues or unusual behavior to appropriate professionals.
- Devised problem-solving methods such counseling, psychotherapy and homework assignments to improve clients' quality of life.
- Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
- Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
Education
Medical Adm. Certificate - Medical Administration
Ultimate Medical Academy - Clearwater
Clearwater, FL01.2020
High School Diploma -
Bartram John - Main
Philadelphia, PA06.2006
Skills
- Behavioral Management
- Reading Comprehension
- High Blood Pressure Management
- Meal Preparation
- Progress Documentation
- Home Health and Hospice
- Observational Skills
- Dietary Guidelines
- Emergency Situations
- First Aid and Safety
- Professional Relationships
- Customer Satisfaction
- Compassionate Client Care
- Administrative Support
- Filing
- Adobe Systems Adobe Photoshop
- Multi-Line Phone Talent
Timeline
Home Health Aide Provider
Senior Helpers
05.2021 - Current
Behavioral Tech Asscoiate
Magee Rehabilitation Hospital
09.2020 - 04.2023
Front Desk Associate
Atria Senior Living
11.2019 - Current
Medical Adm. Certificate - Medical Administration
Ultimate Medical Academy - Clearwater
High School Diploma -
Bartram John - Main
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