Tanya Doddy
Bethlehem
Summary
Dedicated financial professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
28
28
years of professional experience
Work History
Regional Engagement Manager
Bread
09.2024 - Current
- Facilitated workshops to educate clients on product features, increasing user adoption and loyalty rates.
- Managed complex engagements involving multiple teams, consistently meeting or exceeding expectations.
- Consulted with teams on established best practices and process improvements.
- Managed client expectations and mitigated potential conflicts, ensuring a high level of customer satisfaction throughout the engagement process.
- Market Based role engaging 15-20 brands quarterly.
Senior Customer Success Manager
ChargeAfter
12.2021 - 09.2024
- Hit the ground running- Learning and absorbing the platform, key external and internal stakeholders and processes
- Promoted within 6 months overseeing over $20M in client business- 90% Furniture Retailers
- Worked closely with lenders, including Synchrony, drive client sales thru financing/card options.
- Streamlined the support ticket process for those accounts to create more accountability and reduce solve time
- Created 5 Upsell Opportunities to add additional lenders to merchants
- Implemented a reporting structure for merchant self-service
- SaS, Azure, SalesForce, Zen Desk, Power Bi, Monday, Confluence- Proficient
- Developed customer success strategies to enhance user engagement and retention
- Led cross-functional teams to drive product adoption and customer satisfaction
Regional Account Manager
Synchrony Financial
11.2014 - 12.2021
- Various Roles
- Achieved or exceeded company-defined sales quotas.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Communicated by phone, email and traveled for face to face contact for over 200 accounts.
- Built relationships with customers and community to promote long term business growth.
- Informed customers of promotions to increase sales productivity and volume.
- Contributed to event marketing, sales and brand promotion.
General Manager
Various Retailers
12.2011 - 11.2014
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Managed budget implementations, employee evaluations, and contract details.
- Reported issues to higher management with great detail.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Interacted well with customers to build connections and nurture relationships.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Director of Retail Operations- ARTSQUEST
06.2008 - 12.2011
- Exceeded revenue goals on consistent basis, resulting in commendation from management.
- Streamlined operational efficiencies by preparing warehouse merchandise for monthly inventory control counts.
- Analyzed operational expenses and cost of inventory to identify losses and developed strategies for increased profits.
- Assisted with stock accuracy and loss prevention by managing daily, monthly, quarterly and yearly reports through Oracle.
Visual Merchandise Manager / GM
Polo Ralph Lauren
09.2005 - 06.2008
- Monitored and evaluated supplier performance to verify quality of products and delivery times met company standards.
- Analyzed industry trends to develop relevant offerings.
- Collaborated with store managers to determine best placement for merchandise displays.
- Motivated and mentored merchandise team to achieve high performance and job satisfaction.
01.1998 - 01.2005
- Various retail roles with increasing leadership responsibility
Education
MBA -
American University
2020
Business Communication
De Sales University
2009
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Bethlehem Catholic High School
1996
Skills
- Continuous Quality Improvement (CQI)
- Quarterly Reviews
- QA Testing
- Business Development
- Change Management Process
- Stakeholder relations
- Strategic thinking
- Problem-solving
- Attention to detail
- Excellent communication
- Relationship building
Timeline
Regional Engagement Manager
Bread
09.2024 - Current
Senior Customer Success Manager
ChargeAfter
12.2021 - 09.2024
Regional Account Manager
Synchrony Financial
11.2014 - 12.2021
General Manager
Various Retailers
12.2011 - 11.2014
Director of Retail Operations- ARTSQUEST
06.2008 - 12.2011
Visual Merchandise Manager / GM
Polo Ralph Lauren
09.2005 - 06.2008
01.1998 - 01.2005
Business Communication
De Sales University
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Bethlehem Catholic High School
MBA -
American University
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