Tanya Heard
Philadelphia
Summary
To obtain a position that will utilize my skills, abilities and experience.
Overview
38
38
years of professional experience
Work History
Security guard
Allied Universal
Philadelphia
11.2016 - Current
- Verified identification of all individuals entering the facility of all persons entering and exiting the facility
- Inspected underclassmen/women's book bags to prevent alcohol possession
- Secure all doors in the office and main building after hours.
- Recorded data on property damage, theft, violations, and unusual occurrences; reported findings to supervisor for timely action
- Documented concerns, communicated verbally, and followed up to ensure resolution of issues
Food prep
Edible Arrangements
Philadelphia
01.2015 - 07.2015
- Take customers' orders over the telephone or in person
- Assist in food preparation and orders
- Resolve customers' complaints regarding sales and service
- Clean and sanitize work areas and equipment
- Seasonal
- Hired and trained new employees in all areas of cafeteria operations including cashiering, food prep and delivery.
- Maintained a safe working environment by properly storing hazardous materials away from food prep areas.
- Performed basic food prep tasks such as cutting vegetables or making sauces.
Front end cashier
Lowes
Philadelphia
01.2014 - 07.2014
- Collaborated with team to perform cash duties accurately and efficiently.
- Provided support to customers regarding product features and benefits
- Worked as a team member performing cash duties
- Resolved customer complaints regarding store and products to enhance customer satisfaction.
- Assisted customers with store and product complaints
- Worked during peak seasonal periods to support store operations
- Organized the store by returning all merchandise to proper place
- Product Assistance
- Maintained organized and clean checkout area to ensure a pleasant shopping experience.
Operations Clerk 2
Wells Fargo Bank
Philadelphia
08.1988 - 06.2012
- Executed imaging and scanning functions to enhance document accessibility.
- Processed payments, tickets, online entries in a deadline driven environment.
- Researching and clearing suspense items, processing adjustments to accounts.
- Researching customer processing issues collecting the data and logging into the error trend database.
- Corrected MICR line and OCR line information.
- Researched customer processing issues, collecting data and logging trends in error database to identify areas for improvement.
- Handled high-profile accounts for the department.
- Trained employees on high-profile accounts.
- Provided employees with training on handling high profile accounts. on high profile accounts.
- Supervised new associates to ensure customers' standards were being met.
Education
Edward Bok High School
Philadelphia, PATimeline
Security guard
Allied Universal
11.2016 - Current
Food prep
Edible Arrangements
01.2015 - 07.2015
Front end cashier
Lowes
01.2014 - 07.2014
Operations Clerk 2
Wells Fargo Bank
08.1988 - 06.2012
Edward Bok High School