Taquasia Pempleton
Philadelphia,PA
Summary
I am a passionate and detail-oriented student with a bachelor's degree in business organizational leadership concentration in Office Admin Technology (GPA 4.0). I am eager to join more job careers in my degree field or relevant to it. Seven years of building customer loyalty by leveraging interpersonal skills and offering top customer service. I am highly proficient in building lasting relationships with key decisions makers, customers, and team members to further company goals. I am excited to provide excellent customer service to a variety of customers. I have a strong ability to handle all requests promptly to help with purchasing decisions and service requests. Outgoing sales professional with a track record of driving increased revenue, improving buying experience, and elevating company profile with targeted market. I am very committed to maintaining professional relationships to increase profitability and drive business results. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Assistant Property Manager
Pennrose Management
07.2023 - Current
- Coordinating leasing events such as open houses, realtor tours, and resident promotional activities
- Leads tours of property, showing vacant units and marketing property amenities
- Prepares leasing checklist and package which includes all required forms, deposits, schedules, and information
- Tracks and follows up with all referrals, walk-ins, and phone inquiries
- Assists with the development and implementation of resident services programming
- Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
- Updated and maintained resident files, maintenance request and tracking upcoming renewals using Yardi.
- Post charges and concessions to resident ledgers using the YARDI operating system.
- Kept accurate records of all resident and tenant correspondence.
- Showed apartments to potential tenants and answered questions regarding community.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Assists Property Manager with conducting and documenting annual unit inspections and annual recertification of residents
- Experience with Low Income Housing Tax Credit Program/ HUD Programs, and Project Based Section 8
Leasing Agent
InterSolutions
10.2022 - 07.2023
- Provided potential tenants with information and tours of the facility and available units
- Invited prospects to fill out application upon completion of property tour
- Tracked and followed up with all referrals, walk-ins, and phone inquiries
- Updated and maintained resident files, maintenance request and tracking upcoming renewals using Yardi
- Monitored advertising effectiveness by gathering information about market competition in local area.
- Run credit and background checks on clients and collect fees and deposits
- Prepared leasing checklist which included all required forms, deposits, schedules, and information
- Support lead generation and marketing activities to drive sales and secure occupants
- Building strong working relationships with residents by providing outstanding customer service
- Kept properties in compliance with local, state and federal regulations.
- Performed background, reference and credit checks as part of screening process of prospective tenants.
Customer Service Representative
Peco(Exelon Corp)
06.2022 - 12.2022
- Demonstrated ability to respond to emergencies and manage stressful situations
- Managing difficult and non-difficult customers utilizing soft skills
- Work with other departments and follow up with customers on issues that need to be researched
- Assist with floor management, escalated customer calls, and universal agent questions
- Exercises initiative and independent judgment while studying and solving complex customer complaints and issues.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Inventory Associate
Carvana
01.2021 - 05.2022
- Locate Vehicles to stage them to the designated area to be delivered to customers
- Responsible for visual inspections of vehicles and reporting damage to management
- Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
- Completed physical inventory counts each month.
- Managed inventory storage in clean and organized fashion.
Assistant
Pauline's Notary Public
01.2020 - 03.2021
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Greeted guests in with friendliness and professionalism.
- Assisted manager in all aspects of business operations.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Monitored and ordered supplies and materials to keep office well stocked.
- Organized resources, records and personnel to accomplish aggressive targets.
- Reviewed and edited documents for accuracy, grammar and clarity.
- Developed and maintained filing systems to facilitate easy access to information.
Home Health Aide
Ameri Best Home Care
06.2017 - 11.2018
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Provided mobility assistance such as walking and regular exercising.
- Assisted disabled clients to support independence and well-being.
- Followed nutritional plans to prepare optimal meals.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
- Monitored client health by performing routine pulse, temperature and blood pressure checks.
Sales Representative
The Fur Vault
12.2016 - 05.2017
- Managed customer accounts to secure customer satisfaction and repeat business.
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
- Generated new leads through networking and attending industry events.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Data Entry
Meta Source
06.2016 - 01.2017
- Completed data entry tasks with accuracy and efficiency.
- Organized, sorted, and checked input data against original documents.
- Entered data into various computer systems accurately using Microsoft Office Suite.
- Sorted documents and maintained organized filing process.
- Scanned documents and saved in database to keep records of essential organizational information.
- Developed data entry policies and procedures in compliance with company standards.
- Used computer software to store and retrieve data.
- Updated and maintained customer information, documents and records.
- Checked for accuracy by verifying data and records.
Customer Service Representative
Harte Hanks (Blue Cross Blue Shield)
12.2015 - 06.2016
- This job position was a call center base where I handled health care phone calls and provided general information on Open Season.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Met customer call guidelines for service levels, handle time and productivity.
Customer Service
Education Testing Service
02.2015 - 11.2015
- Organized & prepared state test such as SAT, ACT, and more.
- Sorted documents and maintained organized filing process.
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Verified accuracy of data entered into system to produce error-free reports.
- Scanned documents and saved in database to keep records of essential organizational information.
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
- Audited production reports, tracking data entry and processing errors.
Education
Bachelor of Science - Business Organizational Leadership
Dalton State College
Dalton, GA05.2023
High School Diploma -
Neshaminy High School
Langhorne, PA06.2015
Skills
- Leadership Skills
- Computer Proficient
- MS Windows/Excel
- Yardi
- Quick Learner
- Strong Client Relations
- Skilled in cash handling and management
- Strategic sales knowledge
- Detailed Oriented
- Goal-Oriented
- People-Oriented
- Customer & Personal Services
- Times Management
- Strategic Planning
- Resourcefulness
- Technology Skills
- Communication Skills
- Problem-Solving Skills
- Critical Thinking
- Active Listening
- Telephone and Email Etiquette
- Policy Enforcement
- Property Tours and Inspections
- Records Management
- Housing Regulations
- Leasing and Sales
- Appointment Scheduling
- Marketing and Advertising
References
AVAILABLE UPON REQUEST
Timeline
Assistant Property Manager
Pennrose Management
07.2023 - Current
Leasing Agent
InterSolutions
10.2022 - 07.2023
Customer Service Representative
Peco(Exelon Corp)
06.2022 - 12.2022
Inventory Associate
Carvana
01.2021 - 05.2022
Assistant
Pauline's Notary Public
01.2020 - 03.2021
Home Health Aide
Ameri Best Home Care
06.2017 - 11.2018
Sales Representative
The Fur Vault
12.2016 - 05.2017
Data Entry
Meta Source
06.2016 - 01.2017
Customer Service Representative
Harte Hanks (Blue Cross Blue Shield)
12.2015 - 06.2016
Customer Service
Education Testing Service
02.2015 - 11.2015
Bachelor of Science - Business Organizational Leadership
Dalton State College
High School Diploma -
Neshaminy High School
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