Tara Barry

Manage 100+ outbound calls daily; provide accurate information and resolutions.

•Understand and abide by patient confidentiality regulations.

• Operate LIS functions ( Call Backs, Cirrus Calls, CoPath, DocuShare, I/S work orders, Hive & TigerConnect) .

•Use of Microsoft Office Suite (I.e., Teams, Copilot,Outlook,Excel,OneNote & OneDrive).

• Maintain departmental supplies and assist during staffing shortages.

• Communicate test results, specimen requirements, and schedules to clients.

• Serve as liaison between clients and internal teams using multiple software platforms.

•Participate in continuous improvement programs and recommend process improvements.

•Provide clear, concise, friendly, caring, and professional communication in all interactions (verbal and written) with clients, patients, and HNL support teams.

• Troubleshot PDAs, handsets, routers, sync software, Wi-Fi, and UMA issues.

• Assisted with billing and rate plan inquiries.

• Utilized tools such as Samson, Rim Provision Tool, VASA, and Danger Tool for support.

• Scheduling and confirming patient appointments.

• Daily insurance verification, referral authorization/ submittal.

• Data entry and tracking in C&S systems.

• Distribution and collection of patient co-pays & private balances.

• Filing, patient check in & other various administrative duties as needed.