Tara Clark
Lebanon
Summary
Dynamic professional with extensive experience in customer service and team leadership, notably as a Shift Manager at McDonald's. Proven expertise in cash handling and conflict resolution, consistently enhancing customer satisfaction. Recognized for training staff effectively and maintaining a 100% compliance rate during health inspections, demonstrating strong work ethic and integrity. Honest Cashier skilled at managing money, merchandising stock and assisting customers with locating desired items. Excellent oral and written communication, listening and time management skills with strong attention to detail and superior work ethic. Consistently accurate in drawer reconciliation.
Overview
8
8
years of professional experience
Work History
Cashier
Speedway Gas Station
Lebanon
10.2024 - Current
- Assisted customers with inquiries and product information effectively.
- Maintained cleanliness and organization of the checkout area daily.
- Adhered to company policies regarding safety and customer service standards.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Stocked shelves and ensured product availability for customers.
CNA
Cedar Haven Healthcare Center
Lebanon
04.2018 - 06.2022
- Documented patient care activities accurately in electronic health records.
- Assisted residents with daily living activities and personal hygiene needs.
- Assisted patients in ambulation and transfers using proper body mechanics.
- Transported residents within the facility as needed.
- Utilized appropriate safety measures when handling hazardous materials or waste products.
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
Shift Manager
McDonald's
Lebanon
09.2017 - 04.2022
- Supervised daily operations and maintained efficient workflow in a fast-paced environment.
- Trained new employees on procedures and customer service standards.
- Enforced health and safety regulations to ensure compliance and employee safety.
- Resolved customer complaints promptly, ensuring satisfaction and loyalty.
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Assisted in resolving escalated customer service issues in a timely manner.
- Enforced safety standards throughout the store including proper use of equipment.
- Provided coaching and guidance to team members when necessary to improve performance.
- Directed and led employees and team members on effective operations, methods and procedures.
- Taught staff upselling techniques to meet revenue targets.
- Reinforced rules to promote superior employee performance.
- Directed and coordinated production activities, encouraging employees to meet specifications.
- I was in charge of doing the food saftey visits with the local inspectors when they visited and maintaned a 100% on visits
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Education
Associate of Arts - Pastry Arts
Pennsylvania Culinary Insitute
Pittsburgh, PA03-2008
Associate of Applied Science - Pastry Arts
Lebanon County Career Center
Lebanon PA06-2006
Skills
- Cash handling
- Point of sale operation
- Product knowledge
- Inventory management
- Electronic health records
- Customer relationship management
- Attention to detail
- Conflict resolution
- Staff training
- Complaint resolution
- Customer service
- Patience and empathy
- Time management skills
- Order verification
- Customer assistance
- Work ethic and integrity
- Training and onboarding
Timeline
Cashier
Speedway Gas Station
10.2024 - Current
CNA
Cedar Haven Healthcare Center
04.2018 - 06.2022
Shift Manager
McDonald's
09.2017 - 04.2022
Associate of Arts - Pastry Arts
Pennsylvania Culinary Insitute
Associate of Applied Science - Pastry Arts
Lebanon County Career Center