Tara Didomenico
Audubon
Summary
Dedicated Customer Service Professional with 19 years of experience in emergency communications and customer care. Expertise in operations management, issue resolution, and team training, recognized with a Life-Saving Achievement Award. Skilled in enhancing service delivery and collaborating with stakeholders to drive customer satisfaction. Experienced in utilizing Zendesk to streamline customer service processes.
Overview
19
19
years of professional experience
Work History
Senior Customer Care Coordinator
Toll Brothers
Fort Washington
10.2022 - Current
- Coordinated customer care operations for Toll Brothers, overseeing service requests for the division and managing assigned new communities.
- Proactively manage and resolve escalated customer issues thus enhancing customer trust and company reputation.
- Managed incoming customer inquiries and provided solutions, contributing to increased customer satisfaction ratings.
- Analyzed customer care metrics to identify trends and implement improvements, enhancing overall service quality.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Effectively train new team members while fostering a positive, customer-focused environment.
- Liaised with trade partners across the division to ensure smooth collaboration.
- Followed up on emailed or web-submitted customer inquiries within standard response times.
Customer Care Coordinator
Toll Brothers
West Chester
11.2020 - 09.2022
- Resolved 100 warranty issues weekly as a Customer Care coordinator at Toll Brothers
- Welcomed new homeowners annually, delivering comprehensive support that contributed to positive reviews and referrals.
- Oversaw daily reports for 16+ communities, facilitating informed decision-making and streamlined operations.
- Successfully integrated the use of Zendesk in daily operations, simplifying the warranty process and communication
- Diligently oversaw daily reports for 16+ communities
- Received promotion for outstanding performance in customer service
911 Telecommunicator
Chester County Department of Emergency Services
West Chester
09.2007 - 11.2020
- Effectively managed emergency and non-emergency calls for 73 diverse municipalities, contributing to a significant reduction in response times and significantly improving community safety.
- Compassionately provided pre-arrival medical instructions, including CPR, childbirth, and choking procedures, improving patient outcomes in approximately 200 life-threatening situations annually.
- Collected vital pre-arrival information to ensure safety of first responders.
- Trained new telecommunicators on protocols and dispatch procedures.
- Expertly operated a multi-line telephone system and computer-aided dispatch system, enhancing dispatch efficiency by 20% and saving an estimated $50K annually through reduced downtime.
- Documented all relevant details from each call in computer-aided dispatch system.
- Provided pre-arrival medical instructions, including CPR, childbirth, and choking procedures, enhancing patient outcomes in 200 life-threatening situations annually.
- Served as Certified Training Officer and acting supervisor during training periods to support new telecommunicators.
Education
High School Diploma -
West Chester East Senior High School
Skills
- Remote Customer Service Management
- CRM management
- Zendesk Proficiency
- Performance Metrics Analysis
- Escalation management
- Technical Troubleshooting
- Multichannel communication
- Decision-Making Under Pressure
- Conflict Resolution
- Adaptability and Flexibility
- Emotional Intelligence and Empathy
- Verbal and written skills
- Leadership training
Volunteer Experience
Assist a local rescue group by contacting owners who wish to surrender their dogs. Providing resources to owners who may be facing financial concerns. Posting on social media to showcase the rescue. Secured a spot on Fox29 during a live TV event to introduce adoptable dogs.
Awards
Award for Life-Saving Achievement, 06/01/19, Recognized for efficiently providing life-saving CPR instructions via phone and dispatching immediate help, which significantly impacted a critical situation. The individual whose life was saved graciously expressed gratitude during the award ceremony for the expedient assistance and crucial guidance that led to a positive outcome.
Keystone award in April 2026 for “being the best” and “delighting our customer” at Toll Brothers. Nominated for a tenacious approach to complex issues and the ability to collaborate with different departments and divisions.
Education Certifications Training
- Certified APCO Trainer, Apco
- CPR and First Aid Certified, The American Safety and Health Institute
- Certified Pennsylvania Telecommunicator, Apco and Chester County Emergency Services
- Nationally Certified in Emergency Medical Dispatch Procedures, Apco
- High School Diploma, West Chester East Senior High School
Timeline
Senior Customer Care Coordinator
Toll Brothers
10.2022 - Current
Customer Care Coordinator
Toll Brothers
11.2020 - 09.2022
911 Telecommunicator
Chester County Department of Emergency Services
09.2007 - 11.2020
High School Diploma -
West Chester East Senior High School