Tara Gray
Pittsburgh
Summary
Customer service professional bringing extensive experience in automotive industry specializing in client relations and service delivery. Proven ability to diagnose vehicle issues accurately and manage repair processes smoothly. Known for exceptional team collaboration and reliability adapting seamlessly to evolving customer needs and industry changes.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Service Advisor
Tesla Motors PA INC
Wexford, PA
11.2023 - 05.2026
- Managing communication between technicians and owners to ensure understanding and appointment success
- Appointment preparation including preliminary diagnostics in Toolbox system
- Partnership with internal teams such as SCA programming and Loaner fleet to assist with implementing ideas that best function for all service teams
- Partnership with delivery, and detailing teams to allow for seamless customer experience with rectification items and pre delivery service holds
- Partnership with sales teams to aid potential trade ins and new vehicle purchases
- Partnership with third party vendors for vehicle repairs
- Ensuring compliance with legal and safety standards regarding customer communication
Operations Advisor
Tesla Motors PA INC
Wexford, PA
06.2018 - 11.2023
- Create customer communication templates to educate customers in products and processes
- Preparing paperwork and documentation
- Managing customer scheduling in accordance with company policies as well as expected arrivals
- Ensuring complete financial documentation and securing revenue through multiple payment methods
- Create purchase orders and verify payment
- Solving for complex customer situations
- Partner with third party vendors to establish mutually beneficial relationships
- Collaborate with sales and service teams to provide a seamless customer experience
- Organize and procure office supplies and necessary items
- Develop processes for smooth and successful onsite operations
- Assisted Project Management team with employee recognition projects
- Cross functionality with other positions
DMV Operations Specialist
Tesla Motors PA INC
Wexford, PA
12.2020 - 01.2022
- Assisted in creating processes and procedures to begin DMV operations at the Wexford location
- Ensure compliance with local motor vehicle laws
- Register customer vehicles in a timely manner
- Manage inventory of license plates and forms
- Manage manual registrations
- Request checks and coordinate payment to state agencies
Product Specialist
Tesla Motors PA INC
Wexford, PA
08.2016 - 06.2018
- Present expert knowledge on Tesla brand products and technological advancements
- Provide tailored customer experiences, including demonstration drives
- Coordinated and setup events
- Designed and implemented a scheduling format for multiple locations
- Provide follow ups with future owners through phone calls and emails
Team Member
Teavana
Ross Park, PA
10.2013 - 01.2017
- Multi time top 40 grossing salesperson company-wide
- Provide friendly and knowledgeable service
- Teach customers about health benefits and history of over 150 teas
- Maintaining a clean and sanitary environment
Education
General Studies
Community College of Allegheny County
Pittsburgh, PA01-2012
Skills
- Strong attention to detail
- Enthusiastic
- Strong communicator
- Trustworthy
- Committed team player
- Quick problem solver
- Thrives in fast-paced environment
- Confident
- Decisive
- Patient
- Consistently strong performer
- Versatile
- Knowledgeable
- Swift learner
- Leader
- Onboarding
- Training
- Delegation
- Coaching
- Customer relations
- Building relationships
- Complaint handling
- Repair recommendations
- Warranty processing
Accomplishments
Partnered with internal programming teams to develop system solutions to ensure smooth operations
Recognized as a top talent service advisor for the Northeast in 2025
Recognized for outstanding performance for delivery operations in 2023
Pioneered Department of Motor Vehicles operations for Pittsburgh area locations evolving the sales and delivery processes
Certification
- Pennsylvania Department of Motor Vehicles Authorized Agent
- Pennsylvania Notary
- Pennsylvania Department of Motor Vehicles Salesperson
Timeline
Service Advisor
Tesla Motors PA INC
11.2023 - 05.2026
DMV Operations Specialist
Tesla Motors PA INC
12.2020 - 01.2022
Operations Advisor
Tesla Motors PA INC
06.2018 - 11.2023
Product Specialist
Tesla Motors PA INC
08.2016 - 06.2018
Team Member
Teavana
10.2013 - 01.2017
General Studies
Community College of Allegheny County