Tara Sofranek
Kunkletown
Summary
Results-driven office manager with expertise in policy development, staff management, and conflict resolution. Proven track record of implementing efficient processes that enhance office functionality and ensure smooth daily operations. Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
28
28
years of professional experience
Work History
Office Manager
Ailawadi Surgical Associates
Kunkletown
03.2017 - Current
- Managed office inventory and placed new supply orders.
- Developed and implemented office policies and procedures.
- Supervised staff members, organized schedules and delegated tasks.
- Delegated work to staff, setting priorities and goals.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Maintained filing system for records, correspondence and other documents.
- Reviewed files and records to obtain information and respond to requests.
- Implemented and maintained company protocols to facilitate smooth daily activities.
- Managed daily office operations and ensured smooth workflow across departments.
- Coordinated scheduling for surgical procedures and maintained accurate patient records.
- Oversaw inventory management and ordered medical supplies as needed for the practice.
- Trained and mentored new administrative staff on office protocols and systems.
- Developed and implemented efficient filing systems to enhance document retrieval processes.
- Assisted in preparing reports for practice management meetings and compliance audits.
- Facilitated collaboration between physicians, nurses, and administrative staff to improve efficiency.
- Communicated with patients regarding appointments, billing, and insurance inquiries effectively.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Provided training to new hires on office policies and procedures.
- Created spreadsheets in Excel to track data such as vacation requests, sick days .
- Ensured compliance with applicable laws regarding employment practices.
- Maintained confidential records relating to personnel matters.
- Resolved customer complaints or answered customers' questions.
- Guided employees in handling difficult or complex problems.
- Recruited, interviewed and selected employees to fill vacant roles.
- Computed balances, totals or commissions to support accounting team.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Managed, scheduled and coordinated office functions and activities for employees.
Assistant Director and Head Infant Teacher
Stepping Stones Childcare Center
Bartonsville
06.2004 - 03.2017
- Supervised daily operations and staff to ensure quality childcare services.
- Developed and implemented educational programs aligned with child development standards.
- Managed enrollment processes and maintained accurate records for all children.
- Fostered positive relationships with parents through regular communication and support.
- Ensured compliance with state regulations and health standards in the facility.
- Resolved conflicts among staff members to maintain a harmonious work environment.
- Managed daily workflow of personnel by assigning tasks, tracking progress and providing assistance when needed.
- Assisted in developing strategic plans to meet organizational goals and objectives.
- Established standards of excellence for customer service delivery throughout the organization.
- Developed and managed a team of 10 employees to ensure efficient operations of the organization.
- Developed protocols for handling confidential information within the organization.
- Provided guidance to departmental staff in resolving customer complaints.
- Ensured compliance with safety regulations among all personnel.
- Maintained close relationships with key stakeholders while managing expectations.
- Oversaw employee relations issues such as grievances, disciplinary actions and terminations.
- Monitored staff performance, provided feedback and conducted annual reviews.
- Implemented policies and procedures to ensure compliance with federal, state and local laws.
- Conducted training sessions on new processes or products for internal staff members.
- Created and enforced processes to boost company productivity.
- Evaluated existing systems and processes in order to recommend improvements.
- Supervised junior staff, providing guidance and professional development opportunities.
- Coordinated activities between departments to ensure timely completion of projects within budget constraints.
- Assisted in the coordination of special events and corporate functions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Designed age-appropriate lesson plans for infant development and engagement.
- Collaborated with parents to discuss children's progress and developmental needs.
- Implemented daily routines that fostered a safe learning environment.
- Trained and mentored new teachers on best practices for infant education.
- Monitored children's behavior and provided guidance to ensure positive interactions.
- Maintained cleanliness and safety of classroom environment in compliance with regulations.
- Evaluated developmental milestones to tailor individual learning experiences for infants.
- Participated in staff meetings discussing topics such as curriculum planning or problem solving techniques used in the classroom setting.
- Supervised assistants in carrying out classroom activities according to state regulations.
- Taught children foundational skills in colors, shapes and letters.
- Supervised circle time, free play, outside play, and learning and developmental activities.
- Communicated with children's parents and guardians about daily activities, behaviors and problems.
- Controlled classroom environments with clearly outlined rules and positive reinforcement techniques.
Store Manager
Rita's Italian Ice
Brodheadsville
02.1998 - 08.2003
- Managed daily operations and ensured store standards at Rita's Italian Ice.
- Recruited, trained and supervised new employees.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Resolved customer complaints in a timely manner.
- Established customer service standards and monitored staff compliance.
- Strengthened customer relationships through effective communication and personalized service.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Implemented inventory tracking systems to enhance accuracy and reduce discrepancies.
- Developed strategies to maximize sales and profitability.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Analyzed sales data to identify trends and adjust strategies for improved performance.
- Trained and supervised staff to deliver exceptional customer service.
- Oversaw inventory management and maintained product quality.
- Developed employee schedules to optimize workflow and coverage.
- Maintained cleanliness and safety standards throughout the store environment.
- Handled customer inquiries and resolved complaints promptly and effectively.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Created weekly work schedules for store personnel.
- Updated and maintained store signage and displays.
- Preserved product quality by maintaining stockrooms and disposing of damaged items.
- Prepared staff work schedules and assigned team members to specific duties.
Education
Associate of Applied Science - Early Childhood Care And Education
Northampton Community College
Bethlehem, PA06-2004
Skills
- Office management
- Policy development
- Inventory management
- Record keeping
- Time management
- Effective communication
- Conflict resolution
- Workforce management
- Policy implementation
- Office administration
- Documentation and control
- Information protection
- Staff management
- Employee training
- Facility management
- Employee supervision
- Scheduling
- Multitasking
Timeline
Office Manager
Ailawadi Surgical Associates
03.2017 - Current
Assistant Director and Head Infant Teacher
Stepping Stones Childcare Center
06.2004 - 03.2017
Store Manager
Rita's Italian Ice
02.1998 - 08.2003
Associate of Applied Science - Early Childhood Care And Education
Northampton Community College