Tariq Carter
Philadelphia
Summary
Proven HR Generalist and Customer Service Cashier with a track record of enhancing customer satisfaction and streamlining operations at Sears Outlet. Skilled in organizational development and customer service, adept at policy analysis and training facilitation. Excelled in maintaining employee trust and improving service delivery, achieving significant advancements in talent management and operational efficiency.
Overview
2022
2022
years of professional experience
Work History
Customer Service Cashier
Sears Outlet
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Human Resource Generalist
U.S. Navy Active Duty
02.2018 - 02.2022
- Maintained up-to-date records of employee information in HRIS system ensuring accurate reporting and data-driven decisionmaking.
- Provided guidance to managers and employees on talent management, payroll, FMLA and benefits.
- Served as a liaison between employees and management, addressing concerns or questions to promote open communication and maintain trust.
- Handled new-hire orientation and basic recruiting tasks for best-in-class talent identification.
- Implemented and supervised orientation procedures for new hires.
- Orchestrated and maintained training and records of training.
- Presided over advancement testing for more than 200 service members.
Education
Associate Of Applied Business - Human Resources Management
Southern New Hampshire University
Hooksett, NH06.2024
Skills
- Customer service
- Customer satisfaction
- Reliability and punctuality
- Patience and composure
- Training facilitation
- Organizational development
- Policy analysis
- Staffing operations
Timeline
Human Resource Generalist
U.S. Navy Active Duty
02.2018 - 02.2022
Customer Service Cashier
Sears Outlet
Associate Of Applied Business - Human Resources Management
Southern New Hampshire University
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