Tasha Telson
Pittston,PA
Summary
Highly competent and reliable professional, committed to top quality work and optimal results. Effective communicator with a passion for team leading and motivating others. Energetic, goal oriented and dedicated to constantly striving for perfection. Proven ability to identify, and solve problems in a fast paced work environment. Creative thinker inspired by personal growth and the opportunity for career advancement.
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
Notary Public
Commonwealth of Pennsylvania
Assistant Manager
Mariner Finance
04.2024 - Current
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Banker
Citizens Bank
09.2019 - 04.2024
- Engage with clients daily while establishing an advisory type relationship by building trust and creating an environment that enables the customer to feel heard and valued
- Recommend products and services based on evaluations of the customers’ needs
- Work closely with bank partners to add value to the clients’ relationships by discovering needs to send referrals
- Having sound knowledge of operational requirements and ensuring to follow guidelines to be audit compliant in all aspect of this role
- Member of Greater Philadelphia Colleague Development program selected as 1 of 50 out of 1200 colleagues
Assistant Store Manager
Dollar General Corp.
10.2009 - 09.2019
- Practice and promote superior guest service at all times
- Greet and assist customers fulfill their orders
- Respond to customer inquiries in a timely fashion
- Supervise and train all employees in sales, inventory-taking, reconciling cash receipts, or in performing other services for customers
- Monitor transactions to ensure all customers receive satisfactory service and quality goods
- Monitor, stock, and reorder inventory
- Continuously strive for improvement by finding new ways to optimize productivity
- Review associate daily performance reports using engineered standards software
- Coach and counsel staff to shape positive and safe behaviors
- Enforce all safety, health, and security rules
- Plan and prepare associate work schedules
- Ensure all cash is accounted for and accurately documented
- Manage bills and vendor receipts to ensure proper billing and payment
- Organize cash deposits, and ensure they are posted to the bank in a timely manner
- Reset planograms and set seasonal guides
- Review CCTV surveillance footage
- Manage timecards and submit payroll
- Interview and hire candidates to ensure staffing goals are properly met
Education
General Education Development Diploma -
Skills
- Operational excellence
- Staff supervision
- Recruiting and interviewing
- Policy enforcement
- Money handling
- Sales strategies
- Customer service
- Time management
- Team leadership
- Employee engagement
- Workload management
- Business development
- Decision-making
Certification
Pennsylvania Notary Public
Timeline
Assistant Manager
Mariner Finance
04.2024 - Current
Banker
Citizens Bank
09.2019 - 04.2024
Assistant Store Manager
Dollar General Corp.
10.2009 - 09.2019
Notary Public
Commonwealth of Pennsylvania
General Education Development Diploma -
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