Tasha Waiters
Easton
Summary
Efficient professional in mail processing operations, known for high productivity and ability to complete tasks swiftly. Possess specialized skills in customer service, mail sorting techniques, and postal regulations compliance. Excel at communication, problem-solving, and time management, ensuring seamless workflow and customer satisfaction.
Overview
24
24
years of professional experience
Work History
Mail Processing Clerk
United States Postal Service, USPS
Bethlehem
12.2020 - 03.2025
- Operated mail processing equipment and manually sorted mail.
- Sorted and distributed incoming mail to appropriate departments and personnel.
- Loaded letters into automated processing equipment and maintained continuous flow when feeding letters to be sorted.
- Prepared and processed outgoing mail, ensuring correct postage and timely dispatch.
- Utilized automated sorting machines to quickly sort large volumes of mail.
- Placed letters in individual mail slots for internal staff pickup.
- Identified undeliverable mail and applied markups to return to sender.
- Loaded mail into cart to prepare for interdepartmental delivery route.
- Received, sorted and organized incoming letters and packages.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Overnight Stocker
Dollar Tree
Brooklyn
07.2018 - 09.2020
- Received and stocked merchandise in a timely manner.
- Maintained cleanliness of work area by sweeping, dusting and disposing of trash.
- Organized shelves, racks and bins to ensure product availability.
- Built displays for special promotions, sales events and seasonal items as directed by supervisor.
- Removed product from boxes and placed on shelves according to merchandising guidelines.
- Checked expiration dates on all food items to ensure quality control standards were met.
- Demonstrated great teamwork skills with staff members involved in production and transport.
- Assisted customers in locating desired items throughout the store.
Cashier
McDonald's
Brooklyn
09.2001 - 07.2012
- Accepted cash and credit card payments, issued receipts and provided change.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Counted and balanced cashier drawers.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Processed sales transactions to prevent long customer wait times.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Worked closely with front-end staff to assist customers.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Greeted customers promptly and responded to questions.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Performed other duties as assigned by management.
- Collected payments and provided accurate change.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Used suggestive selling techniques to promote add-on sales.
- Resolved customer complaints professionally in accordance with company policy.
- Issued receipts, refunds, credits or change due to customers.
Education
Associate of Applied Science - Medical Assistant
ASA College
Brooklyn, NY07-2012
GED -
Kittrell Job Corps Center
Henderson, NC08-2000
Skills
- Mail sorting
- Automated processing
- Quality control
Timeline
Mail Processing Clerk
United States Postal Service, USPS
12.2020 - 03.2025
Overnight Stocker
Dollar Tree
07.2018 - 09.2020
Cashier
McDonald's
09.2001 - 07.2012
Associate of Applied Science - Medical Assistant
ASA College
GED -
Kittrell Job Corps Center