Tasha Zimmerman
Middleburg
Summary
Dedicated customer service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Motivated with engaging personality and flexible approach. Upbeat, friendly and anticipating client/customer needs to facilitate enjoyable experiences. Dedicated to offering exceptional assistance to team members and clients/customers. Skilled at coordinating appointments, organizing and collecting messages to facilitate work place communication.
Operations professional prepared to leverage extensive experience in operational management to enhance business performance. Expertise in developing and implementing process improvements while fostering collaborative environment to meet organizational goals. Reliable team player with focus on adaptability and achieving targeted results. Proficient in strategic planning and operational efficiency.
Overview
13
13
years of professional experience
Work History
Operations Manager
Groundhog Equipment
Middleburg, PA
03.2023 - Current
- Enhanced customer experience by delivering responsive support through phone and email channels.
- Coordinated inventory management and ordering of parts, attachments, machines, and office supplies to maintain seamless operations.
- Monitored and organized inventory systems to enhance efficiency and support supply chain activities.
- Delivered efficient management of work orders and invoices, resulting in enhanced client satisfaction.
- Oversaw bill payment operations, utilizing online systems, wire transfers, and checks to ensure balanced accounts.
- Maintained meticulous records of invoices and receipts for efficient tax preparation and auditing processes.
- Recorded and organized tax numbers to ensure accurate forwarding to CPA.
- Achieved timely payroll processing through effective management of Paychex systems. Resolved employee delinquent tax payment issues, contributing to improved compliance and financial health. Enhanced payroll accuracy, resulting in increased employee trust and satisfaction.
- Coordinated with insurance agents to ensure effective management of all aspects of business insurance.
- Oversaw monthly sales tax remittance processes, ensuring accuracy and compliance with state regulations.
- Analyzed financial performance per unit purchased to inform strategic procurement initiatives.
- Achieved increased visibility for heavy equipment through effective advertising photography. Streamlined machine operations and function testing to enhance equipment reliability. Drove successful marketing campaigns for all heavy equipment acquired for resale.
- Coordinated efforts with financing representatives to ensure effective consumer and commercial financing transactions.
Waitress, Busser, Dishwasher, Cook
Rayauda’s Restaurant
Beaver Springs, PA
10.2020 - 01.2024
- Demonstrated passion for customer service and implemented strategies to improve service quality, resulting in increased referrals and foot traffic.
- Quickly acquired knowledge of new menu items, enabling precise and informed recommendations to guests.
- Mentored new waitstaff by sharing best practices, resulting in improved team collaboration and service quality.
- Developed and promoted special offers, successfully elevating average check size and overall sales performance.
Independent Consultant
Thirty-One
10.2021 - 01.2023
- Monitored inventory status and coordinated procurement of new product stock to ensure availability for customer demand.
- Implemented effective troubleshooting strategies to improve service delivery and ensure positive customer interactions.
Cook, Dishwasher, Server
Jack’s Mountain Freeze
Middleburg, PA
03.2013 - 09.2021
- Monitored and replenished supplies at workstations to facilitate optimal productivity and service delivery.
- Performed routine cleaning and organization of kitchen facilities to uphold hygiene standards and operational efficiency.
- Oversaw the creation and execution of checklists to uphold kitchen hygiene and inventory management.
- Conducted regular inspections and implemented sanitation measures to maintain food safety standards.
Receptionist
Church’s Tax & Accounting Services
McClure, PA
02.2021 - 04.2021
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Compiled information from files and research to satisfy information requests.
Client Relations
Companion Animal Hospital
Selinsgrove, PA
12.2017 - 02.2021
- Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
- Fostered customer trust by addressing concerns and needs using targeted problem-solving.
- Identified opportunities to cross or up-sell [Product or Service] and communicated customer needs to appropriate team.
- Managed a portfolio of key accounts, ensuring timely and accurate delivery of services and products.
- Strengthened client relationships by maintaining regular communication and addressing concerns promptly.
- Educated customers about [Product or Service] options and processed purchases.
- Maintained detailed records of all client interactions, ensuring accuracy in account management and reporting activities.
Waitress, Busser, Dishwasher, Cook
Rayauda’s Restaurant
Beaver Springs, PA
10.2014 - 11.2017
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Assisted in training new waitstaff, sharing best practices and improving overall team performance.
- Promoted specials or upsold items effectively, increasing average check size and boosting overall sales revenue.
- Assisted management in training new waitstaff, sharing expertise on best practices for exceptional service delivery.
Education
High School Diploma -
Midd-West High School
Middleburg, PA06.2017
Skills
- Memory Retention
- Payment Processing
- Warm and Friendly
- Cool Under Pressure
- Complex Problem-Solving
- Strong Multitasking
- Conflict and Complaint Resolution
- Adaptable and Flexible
- Team Collaboration
- Customer Service
- Data Entry
- Appointment Scheduling
- Office Equipment Proficiency
- Problem-solving
- Team leadership
- Operations management
- Customer service
Timeline
Operations Manager
Groundhog Equipment
03.2023 - Current
Independent Consultant
Thirty-One
10.2021 - 01.2023
Receptionist
Church’s Tax & Accounting Services
02.2021 - 04.2021
Waitress, Busser, Dishwasher, Cook
Rayauda’s Restaurant
10.2020 - 01.2024
Client Relations
Companion Animal Hospital
12.2017 - 02.2021
Waitress, Busser, Dishwasher, Cook
Rayauda’s Restaurant
10.2014 - 11.2017
Cook, Dishwasher, Server
Jack’s Mountain Freeze
03.2013 - 09.2021
High School Diploma -
Midd-West High School
References
- Benny Hall, Bedford, PA, 1-814-979-2046
- Brooke Strauser, Mount Pleasant Mills, PA, 1-570-765-2400
- Ann (Dobble) Mattern, Beavertown, PA, 1-570-765-3898
- Brent Ulrich, New Berlin, PA, 1-570-847-2465