Tashanna Walker
Philadelphia
Summary
Dedicated and compassionate Service Coordinator with experience in healthcare coordination, case management, and community outreach. Skilled in assessing member needs, developing individualized care plans, and connecting individuals to appropriate resources. Adept at working with diverse populations, including seniors and individuals with disabilities, to improve health outcomes and quality of life. Strong knowledge CHC guidelines, and local community resources. Committed to delivering person-centered care while ensuring compliance with organizational policies and regulatory standards.
Overview
3
3
years of professional experience
Work History
Case Coordinator
JEVS Human Services
12.2024 - Current
- Acted as an advocate for clients when necessary, ensuring their needs were met and their voices heard throughout the case management process.
- Managed over [Number] assigned cases and projects in [Year].
- Safeguarded client confidentiality by adhering to strict privacy guidelines and maintaining secure records management practices.
- Administered patient follow-up, data collection, clinical monitoring and coordination with primary health care providers.
Case Manager
Rogers Behavioral Health
01.2024 - 11.2024
- Psychotherapy
- Assist with development and implantation of transition, discharge and aftercare plans
- Provide cognitive behavioral therapy, dialectical behavior therapy and other groups and individual therapeutic services according clinical standards of care
- Schedule aftercare appointments for PCP's psychiatry and next level therapy arrangement
- Complete documentation within required time
Case Manager
Joesph J. Peters Institute
10.2022 - 06.2023
- Facilitate tracking of all youth participants being admitted/maintained in program
- Communicate with stakeholders regarding referral details and collecting important participant information
- Assist in developing and implementing new, innovative program strategies
- Conducts quality review audits as appropriate to the agency
- Participate in the planning, development, coordination and presentation of specific training and educational programs as appropriate to the quality assurance needs of the agency
Direct Care Worker
Bright Way Services
01.2022 - 10.2022
- Develop a rapport with assigned individuals and cultivate a safe and supportive relationship
- Contribute to the development of person centered plans that support individuals to pursue their goals
- Teach independent living skills and develop strategies the individual can rely on to continue to grow in their independence
- Provide guidance and mentoring to support social skills
- Assist individuals to fully engage in community activities that match their interests
Education
Bachelor of Science - Psychology
West Chester University of Pennsylvania
05.2022
Lock Haven University
05.2019
Skills
- Communication
- Interpersonal Skills
- Planning and Coordinating
- Customer Service
- Leadership
- Ability to meet timelines
- Case Management & Care Coordination
- Community Resource Navigation
- Advocacy & Member Support
- Interdisciplinary Team Collaboration
- Documentation & Reporting
- Cultural Competency & Sensitivity
- Problem-Solving & Conflict Resolution
Timeline
Case Coordinator
JEVS Human Services
12.2024 - Current
Case Manager
Rogers Behavioral Health
01.2024 - 11.2024
Case Manager
Joesph J. Peters Institute
10.2022 - 06.2023
Direct Care Worker
Bright Way Services
01.2022 - 10.2022
Lock Haven University
Bachelor of Science - Psychology
West Chester University of Pennsylvania
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