Tasheka Wilson
Waterford,Jamaica
Summary
Dynamic Senior Cashier known for high productivity and ability to complete tasks swiftly. Skilled in cash handling, customer service, and inventory management. Excel in communication, problem-solving, and time management, ensuring smooth and efficient transaction processes for customers. Committed to maintaining accuracy and professionalism in fast-paced environments.
Overview
11
11
years of professional experience
Work History
Senior Cashier (Supervisor)
Jamaica Urban Transit Company (JUTC)
Portmore, St Catherine
08.2025 - Current
- Supervised cashier team to ensure efficient transaction processing.
- Trained new cashiers on customer service and register operations.
- Resolved staff and drivers' inquiries and complaints with professionalism and care.
- Implemented scheduling for cashier shifts to optimize coverage.
- Enforced company policies regarding cash handling and employee conduct.
- Conducted performance evaluations of cashier staff to support development efforts.
- Organized and managed daily cashier operations, ensuring accuracy of all financial transactions.
- Conducted regular audits of register tills to ensure accurate balances were maintained at all times.
Cashier
Jamaica Urban Transit Company (JUTC)
Portmore, St Catherine
01.2024 - 08.2025
- Collect and check off cash received from the company drivers.
- Assisted drivers with inquiries, and provided excellent service.
- Maintained cleanliness and organization of the checkout area.
- Delivered a high level of customer service to all departments using active listening and engagement skills.
- Followed company security procedures for handling large sums of money.
- Balanced daily transactions.
Emergency Roadside Assistant (Mentoring)
IBEX GLOBAL
Portmore, Jamaica
01.2023 - 01.2024
- Assist customers in need of roadside services.
- Create dispatches and locate available service providers.
- Trained employees by providing performance feedback and coaching in service techniques.
- Handled escalated customer issues, providing function support for customer interactions.
- Managed and responded to incoming queries and support requests through various online and digital platforms.
- Delivered fast and friendly service to handle questions and service complaints.
- Collaborated with colleagues and co-workers to deliver quality customer experience.
- Acknowledged and directed customer requests for additional products or services to appropriate licensed representatives.
Customer Service Advisor
IBEX GLOBAL
Portmore, Jamaica
07.2022 - 01.2023
- Built trusting relationship with customers to better understand needs.
- Anticipated needs and resolved problems to keep customers happy.
- Collaborated across departments to resolve customer-related issues.
- Enhanced customer satisfaction with fast, knowledgeable service.
- Managed customer calls efficiently in a fast-paced call center environment.
- Identified optimal resolutions for client problems using internal knowledge bases and documentation.
- Resolved issues faced by customers, smoothly handling both technical and non-technical concerns.
Customer Service Team Lead
CONDUENT
Portmore, Jamaica
07.2020 - 06.2021
- Aided team members with handling customer interactions by creating job aids and tools.
- Helped new hires assimilate into workforce and get up to speed on procedures with successful onboarding processes.
- Managed customer expectations by communicating accurate timeframes and checking on progress.
- Improved team results by coaching under-performing team members.
- Helped managers enforce procedures and protocols with effective training strategies.
Customer Service Advisor
CONDUENT
Portmore, Jamaica
04.2020 - 07.2020
- Identifying hardware and software solutions, walk customers through troubleshooting steps to fix technical issues.
- Diagnosing and repairing faults, resolving network issues.
- Installing and configuring hardware and software.
- Identified optimal resolutions for client problems using internal knowledge bases and documentation.
- Answered calls within an established timeline to maintain adherence to quality and service standards.
- Verified account information and personal data to maintain security and confidentiality.
- Collaborated with colleagues and co-workers to deliver quality customer experience.
- Collaborated across departments to resolve customer-related issues.
Office Manager
CONSOLIDATED CONSTRUCTION SERVICES LTD
Kingston, Jamaica
06.2019 - 02.2020
- Reviewing and approving requisitions, assigning and monitoring staffs and subcontractors, schedule meetings, take minutes.
- Reorganized filing systems for better efficiency and more streamlined processes.
- Recruitment of staff or subcontractors, schedule interviews, prepare, sit in and part take in the interviews.
- Liaising with customers and subcontractors regarding jobs to be done so scheduling of work lay out can be done.
- Quality checks on furniture made by staff.
- Evaluated and reviewed office procedures to improve efficiency.
- Eliminated resource waste through monitoring and improved controls.
- Managed daily workloads by organizing schedules and delegating tasks.
- Simplified decision-making with detailed reports for executive team.
- Reconciled accounts and managed documents to facilitate office operations.
- Built collaborative working relationships within organization to achieve goals.
- Managed calendars, updated staff schedules and booked travel plans.
- Developed positive customer relations with new clients and customers.
- Prepare payroll tasks by calculating gross pay, deductions and net pay.
- Established office procedures, priorities and deadlines.
- Uphold strict confidentiality of sensitive information.
Customer Service Cashier
SUPREME VENTURES
Portmore, Jamaica
04.2018 - 03.2019
- Liaising with prospecting and regular customers.
- Providing my professional advice based on my remarkable knowledge and ensuring their satisfaction.
- Liaise with the sales and marketing team to ensure the organization goals are achieved.
- Working in a quite multifunctional department, my various skill sets are utilized efficiently.
- Ensuring customers’ bets are placed correctly and that they are provided with their correct change.
- Communicated effectively with managers, supervisors, and other associates.
- Resolved customer complaints with balanced solutions.
- Counted cash drawers before and after shifts and prepared cash bags.
Subject Matter Expert (Intern)
SUTHERLAND GLOBAL SERVICES
St. Andrew, Jamaica
11.2016 - 02.2018
- Assist in monitoring and guiding a team of 30 consultants to achieve goals set by the organization.
- Provide expert advice and solutions both to customers and my team.
- Aid in resolving personal issues among team hence providing better and happier work force.
- Guided team members through routine activities and challenging questions.
- Initiate ways to motivate the team.
- Train and monitor new team members.
- Liaise with manager about any issues.
- Displayed sound judgement, foresight, and professionalism in dealing with program management challenges.
- Examined accounts to verify areas requiring improvement.
- Liaised between department and stakeholders to define vision and address inquiries.
Consultant
SUTHERLAND GLOBAL SERVICES
St. Andrew, Jamaica
02.2016 - 09.2016
- Provide professional and vital information to new and regular customers.
- Introduce potential customers to company, sensitize they of the core functions, features, advantages and rules they need to adhere to.
- Educate customers about existing and new policies.
- Liaise with the company to authenticate customers' account or resolve customer issues in the shortest possible time.
- Acknowledged for the remarkable work rate, efficiency, and quality customer satisfaction.
- Promoted to the Subject Matter Expert Intern.
Comcast Account Executive
ALORICA
St. Andrew, Jamaica
03.2015 - 11.2015
- Make available imperative custom support and service.
- Accurately diagnosing and troubleshooting customers' complaints and having them resolving in a timely manner whether via my vast knowledge of subject matter or the tools provided.
- Assist in training and coaching new team members hence equipping them with the tools and skills to effective professionals while offering world class customer service.
- Assisted callers with navigating corporate website and self-service options.
- Delivered fast and friendly service to handle questions and service complaints.
- Addressed and resolved customer concerns and complaints.
- Documented, researched and resolved customer service issues.
- Referred unresolved customer grievances to designated departments for further investigation.
Supervisor
BUY-LO WHOLESALE
Portmore, Jamaica
01.2015 - 03.2015
- Checking inventory and ensuring stock level is at the optimal.
- Writing off and returning bad and damage inventory to supplier.
- Procuring inventory and supplies for the organization.
- Liaise with management to do costing of inventory to ensure the organization profit and customer satisfaction.
- Supervising and leading my team by good example.
- Executed daily opening and closing procedures to company standard.
Cashier
BUY-LO WHOLESALE
Portmore, Jamaica
09.2014 - 12.2014
- Cashing sale orders while providing customer service.
- Informed customers of promotions and special offers to increase sales.
- Assist in providing credit notes or refund.
- Aid in maintaining the cleanliness of the work environment.
- Acknowledged and commended my strong leadership skills, job knowledge and punctuality.
- Promoted to Supervisor.
Education
ACADEMY DIPLOMA - Nursing
GLOBAL NURSING
St. Andrew, Jamaica01.2023
CSEC Certification - English Language CSEC, Office Administration CSEC
PORTMORE COMMUNITY COLLEGE
Portmore, Jamaica06.2012
CSEC Certification - Principles of Business CSEC, Home Economics Management CSEC, Social Studies CSEC
BRIDGEPORT HIGH SCHOOL
Portmore, Jamaica06.2012
Skills
- Effective communication
- Analytical thinking
- Data interpretation
- Problem resolution
- Multitasking ability
- Client management
- Decision-making skills
- Time optimization
- Dependability
- Team leadership
Timeline
Senior Cashier (Supervisor)
Jamaica Urban Transit Company (JUTC)
08.2025 - Current
Cashier
Jamaica Urban Transit Company (JUTC)
01.2024 - 08.2025
Emergency Roadside Assistant (Mentoring)
IBEX GLOBAL
01.2023 - 01.2024
Customer Service Advisor
IBEX GLOBAL
07.2022 - 01.2023
Customer Service Team Lead
CONDUENT
07.2020 - 06.2021
Customer Service Advisor
CONDUENT
04.2020 - 07.2020
Office Manager
CONSOLIDATED CONSTRUCTION SERVICES LTD
06.2019 - 02.2020
Customer Service Cashier
SUPREME VENTURES
04.2018 - 03.2019
Subject Matter Expert (Intern)
SUTHERLAND GLOBAL SERVICES
11.2016 - 02.2018
Consultant
SUTHERLAND GLOBAL SERVICES
02.2016 - 09.2016
Comcast Account Executive
ALORICA
03.2015 - 11.2015
Supervisor
BUY-LO WHOLESALE
01.2015 - 03.2015
Cashier
BUY-LO WHOLESALE
09.2014 - 12.2014
ACADEMY DIPLOMA - Nursing
GLOBAL NURSING
CSEC Certification - English Language CSEC, Office Administration CSEC
PORTMORE COMMUNITY COLLEGE
CSEC Certification - Principles of Business CSEC, Home Economics Management CSEC, Social Studies CSEC
BRIDGEPORT HIGH SCHOOL
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