Tashera Grant
Philadelphia
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
5
5
years of professional experience
Work History
Leasing Professional
The Galman Group
2024.11 - Current
- Managed leasing operations, ensuring compliance with company policies and local regulations.
- Assisted prospective residents through application process, enhancing customer experience and satisfaction.
- Conducted property tours, highlighting amenities and community features to attract potential renters.
- Maintained accurate records of lease agreements and tenant communications in management software.
Leasing Specialist
Birge & Held
2024.01 - 2024.11
- Facilitated leasing process by conducting property tours and showcasing amenities to prospective tenants.
- Managed tenant inquiries, providing prompt and accurate information to enhance customer satisfaction.
- Prepared and maintained leasing documentation, ensuring compliance with company policies and regulations.
- Collaborated with marketing team to develop promotional materials, increasing property visibility in the market.
Customer Service Crew Member
Avelo Airlines
2023.05 - 2024.11
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Assisted in boarding processes, ensuring timely departures and passenger satisfaction.
- Maintained a clean and organized work environment to enhance operational efficiency.
- Collaborated with team members to streamline check-in procedures, reducing wait times.
Remote Customer Service Representative
Sitel
2021.08 - 2023.05
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Enhanced customer satisfaction by efficiently managing service requests and following up on issues.
- Trained new team members on best practices in customer engagement and service protocols.
- Implemented process improvements that streamlined workflows and reduced response times for client inquiries.
Education
No Degree - Cosmetology
Cortiva Institute
King Of Prussia, PA2026-09
Associate of Science - Early Childhood Education
Borough of Manhattan Community College
New York, NY2011-12
Skills
- Fair housing policies
- Telephone and email etiquette
- Fair housing regulations
- Goal-oriented mindset
- Customer service
- Active listening
- Critical thinking
- Data entry
Timeline
Leasing Professional
The Galman Group
2024.11 - Current
Leasing Specialist
Birge & Held
2024.01 - 2024.11
Customer Service Crew Member
Avelo Airlines
2023.05 - 2024.11
Remote Customer Service Representative
Sitel
2021.08 - 2023.05
No Degree - Cosmetology
Cortiva Institute
Associate of Science - Early Childhood Education
Borough of Manhattan Community College