TATIANA BROWN
Eagleville
Summary
Customer-focused banking professional with 15 years of experience delivering exceptional client service, building strong relationships, and resolving customer concerns in fast-paced environments. Experienced in handling confidential information, meeting performance goals, and providing personalized solutions while maintaining professionalism and accuracy. Seeking to leverage extensive customer service, communication, and problem-solving skills in a Flight Attendant role where passenger safety, comfort, and outstanding service are top priorities. CPR certified with firsthand experience managing Type 1 diabetes and training related to asthma awareness and response.
Overview
16
16
years of professional experience
Work History
Personal Banker II
WSFS Bank
08.2021 - Current
- Deliver exceptional service to customers by identifying financial needs and recommending appropriate banking solutions.
- Build and maintain long-term customer relationships through trust, professionalism, and personalized service.
- Resolve customer concerns efficiently while maintaining a positive customer experience.
- Consistently meet or exceed sales, service, and operational goals.
- Adhere to banking regulations, compliance standards, and security procedures.
- Collaborate with team members to ensure smooth branch operations and customer satisfaction.
- Handle sensitive financial information with accuracy and confidentiality.
Banker / Universal Banker / Teller
CITIZENS BANK
01.2010 - 01.2016
- Assisted customers with deposits, withdrawals, account maintenance, and financial transactions.
- Provided excellent customer service in a high-volume environment.
- Educated customers on banking products and services.
- Balanced cash drawers and maintained transaction accuracy.
- Supported branch goals through effective referrals and customer engagement.
Education
HIGH SCHOOL DIPLOMA -
NORTH PENN HIGH SCHOOL
01-2009
Skills
- Customer Service Excellence
- Relationship Building
- Conflict Resolution
- Sales & Cross-Selling
- Team Collaboration
- Safety & Compliance
- Cash Handling & Accuracy
- Problem Solving
- Multitasking
- Adaptability
- Professional Communication
- Attention to Detail
ADDITIONAL INFORMATION
- Flexible schedule, including weekends and holidays
- Comfortable working in fast-paced, customer-facing environments
- Skilled at managing challenging situations professionally
- Passionate about delivering exceptional customer experiences
Timeline
Personal Banker II
WSFS Bank
08.2021 - Current
Banker / Universal Banker / Teller
CITIZENS BANK
01.2010 - 01.2016
HIGH SCHOOL DIPLOMA -
NORTH PENN HIGH SCHOOL