Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Tatiana Guti

Abington

Summary

Dynamic insurance professional with a proven track record as an Agency Owner at Expressway Insurance Inc. Skilled in policy analysis and customer relations, I enhanced client retention through exceptional service and targeted marketing. Committed to staff development and operational excellence, I consistently identified coverage gaps to deliver tailored solutions.

Overview

9
9
years of professional experience

Work History

Insurance Agency Owner

Expressway Insurance Inc
08.2022 - Current
  • Ensured compliance with all federal/state regulations as well as company policies while managing daily operations of the insurance agency.
  • Increased client retention by consistently providing exceptional customer service and maintaining strong relationships.
  • Responded promptly to customer inquiries, addressing concerns and providing knowledgeable guidance on various insurance matters.
  • Boosted agency visibility through targeted marketing campaigns, enhancing brand awareness and attracting new customers.
  • Conducted periodic reviews of clients'' insurance portfolios to identify gaps in coverage and offer appropriate solutions.

Insurance Agent

Farmers Insurance
02.2018 - 08.2022
  • Built strong relationships with clients through consistent communication and excellent customer service.
  • Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
  • Maintained high standards of customer service by building relationships with clients.

Insurance Customer Service Representative

Insurance Xchange LLC
01.2016 - 01.2018


  • Processed policy updates and changes accurately, ensuring client needs were met in a timely manner.
  • Responded to customer requests for products, services, and company information.

Education

Bachelor of Science - Political Science And Government

Moldova State Institute of International Affairs
Moldova, Republic Of
08-2011

Skills

  • Policy analysis
  • Staff development
  • Small business operations
  • Customer relations

Languages

English
Full Professional
Romanian
Full Professional
Russian
Full Professional
Ukrainian
Limited Working

Timeline

Insurance Agency Owner

Expressway Insurance Inc
08.2022 - Current

Insurance Agent

Farmers Insurance
02.2018 - 08.2022

Insurance Customer Service Representative

Insurance Xchange LLC
01.2016 - 01.2018

Bachelor of Science - Political Science And Government

Moldova State Institute of International Affairs

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Tatiana Guti