Tatiana Tyler
Reading,PA
Summary
I aspire to be an individual my coworkers can rely on when things get difficult, and in doing so, I hope to create a better and healthier environment for everyone around me. I am a highly motivated individual that strives to better the community by treating others with kindness and respect, helping them with whatever I can; or directing them to an individual who can help them if I am unable to. I look to provide swift, high-quality service to customers while quickly and efficiently overcoming any challenges I am presented with.
Overview
3
3
years of professional experience
Work History
Sales Lead Keyholder
Express
06.2022 - Current
- Opened inventory boxes, sensored shipment, and restocked shelves.
- Opened and closed store by counting registers, making deposits, and storing and filing all daily paperwork.
- Completed store opening and closing procedures.
- Maintained a clean and visually appealing store environment, enhancing customer experience and promoting return visits.
- Trained team members in successful strategies to meet operational and sales targets.
- Trained new hires on company policies, procedures, and best practices in order to ensure a smooth onboarding process.
- Improved customer service by projecting friendly and knowledgeable attitude.
- Enhanced team productivity by providing ongoing coaching, mentoring, and motivation to staff members.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Cultivated a positive and supportive work environment, fostering strong teamwork and high morale among staff members.
Crew Member
Dunkin' Donuts
05.2021 - 09.2021
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Ensured accurate order fulfillment with diligent attention to details while assembling meals.
- Appointed on multiple occasions to assist in training new hires and had done so successfully.
Education
Bachelor of Arts - Animating Arts
Kutztown University of Pennsylvania
Kutztown, PA05.2025
High School Diploma -
Pennsylvania Leadership Charter School
West Chester, PA05.2021
Skills
- Team Management
- Team training and development
- Restock and Inventory Counting
- Strong Communication and Interpersonal skills
- Multitasking
- High Proficiency in Customer Service
- High Proficiency in Emotional Intelligence
- Problem Solving & Critical Thinking
- Great Organization & Attention to Detail
- Quick Leaner
- Maintaining a Clean Work Environment
Timeline
Sales Lead Keyholder
Express
06.2022 - Current
Crew Member
Dunkin' Donuts
05.2021 - 09.2021
Bachelor of Arts - Animating Arts
Kutztown University of Pennsylvania
High School Diploma -
Pennsylvania Leadership Charter School
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