Tationna Phillips
Harrisburg
Summary
Highly skilled Client Specialist with background in managing diverse client portfolios, resolving complex issues and fostering long-term client relationships. Strengths include strong communication skills, problem-solving abilities and customer service orientation. Previous work experience demonstrates impactful contributions to team targets through consistent performance and proactive approach to client management.
Overview
5
5
years of professional experience
1
1
Certification
Work History
CLIENT SPECIALIST
Milan Laser Hair Removal
Harrisburg
01.2024 - Current
- Responsible for operating the phone system, delivering messages to staff, scheduling, and greeting clients.
- Ensures that we are meeting monthly sales goals, as well as running office reports for sales metrics.
- Monitors customer satisfaction levels through surveys and feedback forms.
- Contacts customers about potential service upgrades, new services, and account changes.
- Delivers excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
ADMINISTRATIVE ASSISTANT
ERA Real Estate
03.2023 - 12.2023
- Prepared listing agreements, purchase contracts, and closing documents according to state regulations.
- Created and distributed outbound print marketing materials and advertisement copy to promote new properties.
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
- Compiled data from multiple sources into an organized spreadsheet for tracking purposes.
- Managed calendar and scheduled appointments for real estate agents.
- Maintained inventory of office supplies and placed orders when necessary.
SALES ASSOCIATE
Bath and Body Works
Harrisburg
11.2019 - 02.2023
- Responsibilities included inventory replenishing, visual merchandising, product knowledge and customer service.
Education
B.S. - Psychology
The Pennsylvania State University
01.2023
Skills
- Organization and time management
- Adaptability
- Customer service
- Enthusiastic and client-focused
- Unparalleled work ethic
- Data analysis
- Office administration
- Client communication
Certification
- BLS CERTIFICATION 10/2025
Timeline
CLIENT SPECIALIST
Milan Laser Hair Removal
01.2024 - Current
ADMINISTRATIVE ASSISTANT
ERA Real Estate
03.2023 - 12.2023
SALES ASSOCIATE
Bath and Body Works
11.2019 - 02.2023
B.S. - Psychology
The Pennsylvania State University
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