Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tatyanna Langer

Bethlehem,PA

Summary

Dedicated customer service representative with a proven track record in enhancing patient satisfaction and loyalty through effective communication and problem resolution.

Overview

8
8
years of professional experience

Work History

Customer Service Representative

St Lukes Hospital
Bethlehem, PA
05.2022 - Current
  • Resolved customer inquiries efficiently, enhancing patient satisfaction and loyalty.
  • Collaborated with healthcare teams to streamline communication processes and improve service delivery.
  • Managed appointment scheduling, ensuring optimal utilization of resources and minimizing wait times.
  • Trained new staff on customer service protocols and hospital policies, fostering a cohesive team environment.

Nurse Aide

Belle Haven
Quakertown, PA
02.2018 - 05.2022
  • Assisted patients with daily living activities, ensuring comfort and safety.
  • Monitored vital signs and reported changes to nursing staff promptly.
  • Maintained cleanliness and organization of patient rooms and equipment.
  • Collaborated with multidisciplinary teams to enhance patient care plans.

Education

LPN - Lpn

Lincoln Technical Institute
09.2021

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry

Timeline

Customer Service Representative

St Lukes Hospital
05.2022 - Current

Nurse Aide

Belle Haven
02.2018 - 05.2022

LPN - Lpn

Lincoln Technical Institute
Tatyanna Langer