Dedicated customer service representative with a proven track record in enhancing patient satisfaction and loyalty through effective communication and problem resolution.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
St Lukes Hospital
Bethlehem, PA
05.2022 - Current
Resolved customer inquiries efficiently, enhancing patient satisfaction and loyalty.
Collaborated with healthcare teams to streamline communication processes and improve service delivery.
Managed appointment scheduling, ensuring optimal utilization of resources and minimizing wait times.
Trained new staff on customer service protocols and hospital policies, fostering a cohesive team environment.
Nurse Aide
Belle Haven
Quakertown, PA
02.2018 - 05.2022
Assisted patients with daily living activities, ensuring comfort and safety.
Monitored vital signs and reported changes to nursing staff promptly.
Maintained cleanliness and organization of patient rooms and equipment.
Collaborated with multidisciplinary teams to enhance patient care plans.