Tawana Shirley
Levittown
Summary
Dynamic call center professional with over 10 years of experience at Cenlar FSB, specializing in customer support and conflict resolution.
Overview
9
9
years of professional experience
Work History
Call Center Agent
Direct Proffessional Support-Delta Community
01.2023 - Current
- Work with clients with disabilities assisting with daily living activities, personal care, cooking cleaning
Call center agent
Cenlar fsb
01.2019 - 04.2025
- Assist customers with large inbound calls regarding mortgage loans, assisting with emails, loan questions payments also multitasking multiple systems while on call.
Call center
Harte Hanks
02.2018 - 01.2019
- Assist clients with medicare benefits questions regarding what't covered under there benefit plan
Direct Support Professional
Allies Incorporated Hamilton NJ
Hamilton
01.2017 - 07.2018
- Enhanced social interactions among participants and peers within community
Warehouse Worker
Crate Barrel
Hamilton
02.2016 - 12.2016
- Examined reported issues related to shipping errors or damages.
Education
High School Diploma -
Trenton Central High
800 chambers street trenton nj 0860906.2006
Skills
- Type 40 WPM
- CRM software
- Loan processing
- Call management
- Data entry
- Customer service
- Medical terminology
- Great Multitasking skills
- Communication Skills
- Take over 120 inbound calls
- Over 10 years experienced in call center customer service
- Customer support
- Conflict resolution
- Active listening
- Problem solving
- Time management
Timeline
Call Center Agent
Direct Proffessional Support-Delta Community
01.2023 - Current
Call center agent
Cenlar fsb
01.2019 - 04.2025
Call center
Harte Hanks
02.2018 - 01.2019
Direct Support Professional
Allies Incorporated Hamilton NJ
01.2017 - 07.2018
Warehouse Worker
Crate Barrel
02.2016 - 12.2016
High School Diploma -
Trenton Central High
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