Tawnya Golden
Tremont
Summary
Dynamic professional with a proven track record at Comfort Inn Pine Grove, excelling in guest relations management and staff training. Increased customer service ratings significantly by fostering a positive work environment and implementing comprehensive training programs. Skilled in health and safety compliance, adept at creating a loyal customer base through personalized attention and care.
Overview
20
20
years of professional experience
Work History
Hospitality Manager
Comfort Inn Pine Grove
04.2012 - Current
- Offered appropriate reservation options based on expected attendees when coordinating events.
- Boosted hotel quality and service scores by motivating and supporting guest services and housekeeping employees.
- Filed incident reports and handled inappropriate behavior to document problems and disturbances.
- Increased customer service ratings significantly through personable service.
- Scheduled work hours for 10 employees to achieve adequate manpower coverage.
- Promoted a positive work environment fostering teamwork among employees across all departments within the establishment.
- Managed daily operations for a smooth functioning of the establishment, ensuring high-quality service delivery.
- Improved staff performance by providing comprehensive training programs focused on customer service skills.
- Developed a loyal customer base by consistently exceeding expectations with personalized attention and care.
CNA
Waterbridge at Pine Grove
03.2010 - 03.2012
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Special Needs Bus Driver
R&J Transportation
01.2005 - 02.2011
- Managed challenging behaviors by implementing effective de-escalation techniques during transit.
- Ensured student safety by adhering to strict driving protocols and maintaining a clean, hazard-free bus environment.
- Provided a positive atmosphere on the bus by fostering respectful relationships with students and encouraging appropriate behavior.
- Contributed to a positive school culture by actively participating in meetings, trainings, and other staff events.
Education
GED -
Blue Mountain High //Schuylkill Technology Center
Orwigsburg, PA,, Pottsville Pa01-2019
Skills
- Employee scheduling
- Staff training and development
- Health and safety compliance
- Guest relations management
Timeline
Hospitality Manager
Comfort Inn Pine Grove
04.2012 - Current
CNA
Waterbridge at Pine Grove
03.2010 - 03.2012
Special Needs Bus Driver
R&J Transportation
01.2005 - 02.2011
GED -
Blue Mountain High //Schuylkill Technology Center
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